Join to apply for the Trade Counter Specialist Apprentice L2 role at MKM Building Supplies.
MKM is the leading independent builders’ merchant in the UK, established in 1995. With over 135 branches and more than 3,200 employees nationwide, we are dedicated to attracting, recruiting, retaining, promoting, and supporting a diverse workforce. Our culture is highly empowered, giving branch directors part‑ownership of their branches, and we are rapidly growing with multiple new openings across the UK.
As a Trade Counter Specialist Apprentice L2, you will provide product and service advice to increase sales and margin in line with branch objectives. You will promote MKM as the merchant of choice within your area, build a loyal customer base, and drive sales opportunities while working towards the L2 Trade Counter Apprenticeship.
Roles And Responsibilities
* Work closely with the Branch Director/Business Development Manager on all new accounts to introduce the business and arrange appointments for the Branch.
* Support the branch in generating new customers.
* Provide friendly, accurate and efficient customer service both via the telephone and face to face.
* Identify and approach customers in need of help and advice.
* Check product availability and offer alternatives where necessary.
* Become a trusted business partner to your customers.
* Help to identify issues that could lead to customer complaints/loss of business and proactively resolve these.
* Ensure customer details are accurate and recorded correctly.
* Other duties as reasonably required as part of the role.
* Work a 44.25‑hour week (Monday to Friday, including alternate Saturday mornings).
Skills
* Great Attitude
* Time Keeping
* Committed to providing excellent customer service.
* Good numeracy and literacy skills
Benefits
* A competitive pay package.
* Generous discretionary bonus scheme
* Substantial staff discounts
* Training and development opportunities
* Holiday scheme which rewards length of service
* Perkbox discounts
* Contributory pension scheme
* Financial Planning Support
* Cycle to work scheme.
* Free parking
* Enhanced Maternity
* Enhanced Paternity
* Substantial Employee Discount
* Employee Assistance Programme
* Mental Health Support
Seniority level
Internship
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Building Materials
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