Overview
As an Administrator it will be your responsibility to work with the team to help with the seamless running of the practice by the completion of administrative tasks in an efficient and accurate manner. You will have strong and consistent communication skills which will be utilised in a friendly approach towards all patients, visitors and colleagues. You will be able to work well collaboratively as well as individually in a fast-paced, care centric environment to produce high quality patient care.
Responsibilities
* To receive patients at the surgery in a friendly manner, efficiently checking-in those with booked appointments.
* To receive and make telephone calls, using a helpful and problem-solving approach.
* To maintain good housekeeping of the admin and reception areas as well as maintain the security of the building by ensuring visitors are signed in/out.
* Report any issues that will affect the smooth running of the practice to your line manager.
* To monitor flow of patients and inform patients and staff of any delays or possible problems.
* To ensure that patients with an urgent medical need are brought to the attention of the clinical staff and are dealt with in a logical and non-disruptive manner.
* To explain practice arrangements and formal requirements to existing and new patients and those seeking temporary registration and ensure that the necessary registration procedures are completed in a timely manner.
* Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative and clerical support to clinical staff and other members of the Practice team.
* To gain competency, as directed, in the use of IT applications in support of your role; including, but restricted to: EMIS, DocMan, X-On (Surgery Connect), AccuRx and Bright HR.
* To book appointments and recalls, ensuring sufficient information is recorded to enable clinical staff to access the patients record and to prioritise their workload.
* To process prescription requests as directed.
* To gain competency in clinical coding.
* Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.
* Typing and/or processing referral letters and general correspondence.
* Processing referrals and dealing with queries on the NHS e-referral system.
* Keeping referral templates and forms within the clinical system up to date.
* Scanning correspondence onto patients records as required.
* Liaising with the hospitals and secondary care about patient appointments and test result queries.
* Dealing with queries raised by Clinicians, the Management team and Patients.
* Processing requests from patients and others regarding medical records and medical information including ensuring appropriate consent is in place and payment is received in line with SPCT procedures.
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