Overview
Centre Manager role at Halfords, Ruislip, United Kingdom. Lead the Centre team to deliver an excellent customer journey and satisfaction and drive business performance. This is a long‑term career opportunity with progression and training schemes.
Responsibilities
* Lead and develop a team within the automotive service, maintenance and repair business to achieve high customer satisfaction and strong performance.
* Drive business performance and manage KPIs; ensure compliance with Health and Safety standards.
* Provide in‑the‑moment coaching and training; foster an engaging, coaching‑based approach to team development.
* Maintain effective communication with customers and colleagues; ensure a positive customer experience across service delivery.
* Manage day‑to‑day operations, including scheduling, workflow, and meeting targets.
Qualifications
* Fantastic leadership and team management skills within the automotive or similar industry.
* Experience delivering high customer satisfaction; effective management and coaching abilities.
* Engaging, motivational approach; able to provide ongoing training.
* Experience with Health and Safety compliance and operational standards.
* Experience managing high sales turnover and KPIs.
* Excellent communication skills, verbally and in writing.
* IT proficiency; willingness to learn in‑house systems.
* Good time management.
* A current valid driving licence.
Benefits
* 5.6 weeks’ annual leave
* Up to 50% off garage bills in Autocentres and 25% off most Halfords retail products
* Discounts on groceries, shopping, insurance, days out, restaurants and more
* Family & Friends Discount Events
* Opportunity to buy a Trade Price Bike and enrol in the Cycle to Work Scheme
* Financial planning support via Wagestream (access up to 30% of salary in advance)
* GP Access, 24/7
* Share save scheme with a 20% discount on shares
* Health Cash Plan for wellbeing services and healthcare cost claims
* Pension Scheme & Life Assurance
* Opportunity for hybrid training and ATA & MOT qualifications
Salary and bonuses
£35,307 to £41,927 per annum. Average uncapped bonus of £10,800 per year (with potential to earn more).
Employment type
Full-time
Seniority level
Mid‑Senior level
Job function
Management and Manufacturing
Industries
Retail
Not sure you meet all the criteria? We encourage you to apply—Halfords is committed to an inclusive workplace and welcomes applications from all backgrounds.
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