Role Overview
Join Maidstone Borough Council's Performance and Data Insights team as a Business Intelligence and Performance Officer, supporting the delivery of high-quality performance management and business intelligence across the organisation.
The role ensures performance information is accurate, meaningful and used effectively to support evidence‑based decision‑making. You will work closely with services across the Council to support the full performance management cycle, oversee the smooth operation of the performance management system, and provide high‑quality analysis, insight and reporting for a wide range of audiences.
Additionally, the role involves contributing to improving organisational understanding of the Borough through research and analysis, particularly relating to population data, and ensuring performance data is presented clearly and appropriately for senior leaders, elected members, staff and partners.
Responsibilities
* Produce high‑quality analysis, performance reports and briefings to support evidence‑based decision‑making.
* Support and administer the Council's performance management system, identifying opportunities for improvement.
* Work with services to develop and refine performance indicators and methodologies.
* Provide advice, guidance, and training to staff on performance management and data tools.
* Prepare and coordinate quarterly and annual performance reports, including benchmarking against comparable authorities.
* Present insights and findings to a range of audiences, including senior managers and multi‑agency partners.
* Support consultation and engagement activities through survey analysis and reporting.
Qualifications & Essential Requirements
* Strong IT literacy, including proficiency in using all Microsoft Office products (Outlook, Excel, PowerPoint, Word, etc.).
* Analytical and numerical analysis knowledge.
* Understanding of how performance management works, and the cycle of a performance indication.
* High levels of accuracy, particularly in a data environment, with excellent attention to detail.
* Experience working with users to understand their needs and translating this into outputs.
* Experience of summarising data in a clear and concise way and presenting it in appropriate formats for a range of audiences.
* Excellent communication and interpersonal skills.
* Experience of researching data and projects independently.
* Experience of working with performance frameworks, KPIs and reporting tools (desirable).
Disability Confident Employer
Maidstone Borough Council is a Disability Confident employer and will generally offer an interview to any applicant that declares they have a disability and meet the minimum criteria for the role.
Benefits & Work Arrangements
The position is full‑time, working 37 hours per week on a permanent basis. We offer a hybrid working arrangement, allowing flexibility to work from home and attend the office as required.
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