Purpose: To provide leadership and operational oversight across multiple stations. This pivotal role is responsible for ensuring optimal performance, robust client engagement, and strong cross-departmental collaboration, while upholding the highest standards in compliance, financial stewardship, and service delivery.
Reporting to: Divisional Director
Direct Reports: Station Managers
Location: Multi Sites across England
Hours of Work: As required to meet the operational and strategic needs of the business
Remuneration: Competitive (to be confirmed) Plus benefits
Closing Date: 11/07/2025
Our Ethos
Customer First
Our clients have chosen to work with ICTS our duty is to serve them. Meeting the current and future needs of our clients must remain a motivating driver.
Teamwork
Our operational model is based upon teamwork. We must respect and support our colleagues, clients, and managers.
Innovation
We adapt and innovate to retain clients and diversify our services.
Integrity
Honesty and transparency are integral to our success. We deliver on our promises.
Key Responsibilities
Leadership & Operational Oversight
Provide direction and leadership to a team of Station Managers, ensuring operational excellence across the region.
Act as the primary escalation point for client concerns, ensuring timely and effective resolution.
Chair monthly client engagement meetings to nurture and strengthen key relationships.
Design and implement performance monitoring tools to ensure consistent achievement of KPIs.
Design and monitor all the SLAs across their governance areas.
Champion best practices, undertaking performance reviews and implementing corrective action plans where required.
Organise and lead structured management meetings across stations.
Support on any escalated ER matters as required.
Strategic Planning & Reporting
Compile detailed monthly reports and performance presentations for the Divisional Director.
Track recruitment performance, including retention, attrition, and length of service.
Ensure streamlined communication across operational and support departments
Escalate critical regional issues in timely manner to senior leadership
Financial Management
Lead the preparation and oversight of annual budgets for the region.
Conduct strategic budget reviews and ensure realignment in response to operational needs.
Work closely with the Invoice Manager to maintain billing accuracy and process efficiency.
Manage and monitor regional expenditure, including fleet costs and resource allocation.
Provide monthly financial performance analysis for each station.
Cross- Functional Collaboration
Collaborate with the Business Assurance Manager to update and maintain the Business Continuity Handbook, Risk Assessments across all sites.
Actively participate in incident and accident response procedures.
Support IT governance by facilitating resolution of system-related issues.
Serve as a key point of contact for finance-related matters within the region.
Assist Directors with the preparation of board-level presentations and critical documentation.
Contribute to tender submissions and business development initiatives, when required.
This list is not exhaustive, and you will be expected to carry out tasks as directed by ICTS (UK) & Ireland Ltd Senior Management
TPBN1_UKTJ