This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. This role is as a HPC Technical Consultant, providing end to end delivery of new customer solutions across the EMEA region either remotely or on the customer site location. In a typical day as HPC Technical Consultant you will:
Responsibilities
* Apply your technical background and knowledge of industry trends to deliver end to end HPC services, including both hardware and software, for massively parallel supercomputer systems, clusters and storage systems.
* Support the pre-sales team in scoping & sizing the HPC services.
* Plan and deploy HPC hardware & software solutions through to customer acceptance.
* Analyze, qualify, troubleshoot, resolve incidents with the right level of autonomy & expertise.
* Collaborate with team members, other internal organizations, customers, and third parties (e.g., DDN, Red Hat, Altair, Nvidia).
* Manage the customer relationship, including verbal & written communication.
* Be available to travel to customer sites across EMEA.
* Research HPC documentation & complete required training to maintain and develop HPC.
Qualifications
* Academic degree in a technical field of studies.
* Analytical mindset, able to understand all architectural dependencies of technologies in the customers IT environment.
* In-depth knowledge of Linux/Unix operating systems, HPC file systems, workload managers (preferably SLURM and/or PBS-pro), cluster management systems, networking and security, server components including motherboards, memory and storage, network switches, and programming & scripting languages (e.g., Perl, Python, C++, etc.).
* Ideally, an understanding of storage systems, high-speed communication architecture, analog and digital circuit theory and principles, and containerization & container orchestration frameworks such as Kubernetes and Docker Swarm.
* Advanced skills in customer service and customer facing communication.
* Additional skills: Accountability, Active Learning, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management, Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology Infrastructure, Infrastructure as a Service, Intellectual Curiosity, Long-Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building.
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