Mode Search has partnered with a globally recognised Italian fashion house in their search for a Concession Manager, operating within one of Londons most prestigious department locations, Harrods.
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
This role oversees a team of seven people and is responsible for the overall running of the store. They are looking for a Manager who is a strong business leader and has experience driving sales performance.
This brand is known for their extraordinary client experience and they are looking for someone who has proven skills in clienteling as well as the ability to train and guide the rest of the team to achieve targets.
The Role
* Analyse the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies
* Partner with the Area Manager to maximise sales and margin goals
* Responsible for the sales and KPIs performance of the store
* Partner with the Area Manager to prepare periodical reporting on competitors, products, potential opportunities
* Analyse sell-through and liaise regularly with the different divisions on product availability and market trends to maximise productivity
* Develop business strategies, set achievable goals and targets and implement incentives to help boost sales team management
* Set personalised objectives for the year for every team member and follow-ups throughout the year to develop behaviour, performance and capabilities
* Create and foster a dynamic environment, motivate employees to maximise team spirit, promote teamwork and maintain harmonious staff relations
* Set achievable goals and targets, and ensure the staff follows company guidelines and is held accountable for achieving set goals
* Effectively manage all HR functions to support the team
* Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities
* Motivate the team to drive results through effective training, accountability and celebrating successes
* Ensure the in-store follow-up after training delivered on the brand, products, operations and soft skills
* Plan and conduct daily and weekly in-store briefings to motivate the team, set objectives and show how to reach them
* Support with informative and inspiring participation in the new staff onboarding experience
* Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information Client Management
* Ensure superior customer service standards through constant follow-up with the team to deliver the brand experience
* Be a brand ambassador and build relationships with brand clients. Be an example for the team by engaging in customer interactions
* Develop and expand customer base by capitalising on high-profile clientele and sales
Requirements
* 3-5 years of experience in retail management – luxury experience preferred
* Bachelor’s degree in Fashion or Business preferred
* Full understanding of speciality retail, including business development, visual merchandising and store operations
* Strong relationship skills and ability to maintain long-term with clients and understand the needs and changes of the market
* Strong team management skills, with the potential to develop people personally and professionally.
Please note that due to the high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.
If your application is successful, you will be contacted by us in due course.
You can also email your resume directly to us at info@modesearch.co.uk if you would like to apply