Salary: £35,000 - 35,000 per year Requirements: 2 years in IT support / Service Desk (ideally MSP) Strong Windows, Microsoft 365, and basic networking knowledge Exposure to virtualisation (VMware/Hyper-V) and cloud (Azure/AWS) Familiarity with ITIL and ITSM tools (e.g., ServiceNow, Jira) Must be eligible for UK Security Clearance DV Clearance. No sponsorship available. Responsibilities: Provide 2nd line support across hardware, software, networking, and cloud Troubleshoot and resolve incidents within SLAs, supporting 1st line as escalation Monitor systems, manage patching, and implement changes Coordinate with vendors and internal teams on complex issues Technologies: AWS Azure Cloud Hardware Hyper-V ICT Support ITIL ITSM JIRA Microsoft 365 Security ServiceNow VMware Windows Office 365 DevOps More: We are a specialist secure ICT provider supporting the UK Defence and Security sector, currently looking to hire a Service Operations Engineer to join our growing operations team in Stoke-on-Trent, UK. We offer a collaborative, high-impact environment with strong technical exposure and growth opportunities within defence and secure environments. last updated 16 week of 2026