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Job Summary:
The Community Engagement Coordinator supports delivery of community-focused engagement activities for the Heathrow West Terminal Development Consent Order (DCO) process. Reporting to the Senior Stakeholder Engagement Manager, this role is responsible for coordinating the work of third-party community engagement consultants retained to deliver public-facing engagement activities. The Coordinator ensures that community engagement outputs are aligned with technical engagement activities and statutory requirements, and overall DCO program governance. Operating within a high-profile and highly scrutinized infrastructure environment, the Community Engagement Coordinator ensures consistency, quality control, and auditability of community engagement activities.
Major Responsibilities:
Community Engagement Coordination
* Support structured engagement with residents, community groups, businesses, and local representatives.
* Act as day-to-day interface with third-party community engagement consultants delivering community and public engagement services.
* Create a schedule for community stakeholder meetings in collaboration with the community consultants and the Senior Stakeholder Engagement Manager. Meeting frequency should be proportionate to stakeholder’s interest in and/or influence on the process.
* Coordinate planning and delivery of community stakeholder meetings and briefings, public meetings, drop-in sessions, and digital engagement activities.
* Monitor emerging community concerns and sentiment and ensure timely escalation of high-risk issues.
* Ensure consultant-led engagement activities align with project stakeholder engagement and consultation strategies.
* Escalate delivery risks or issues to the Senior Stakeholder Engagement Manager as required.
* Monitor consultant performance against scope, schedule, and quality standards.
Integration with Technical Engagement
* Coordinate with Technical Engagement Coordinator to ensure community engagement materials accurately reflect technical options and assessments (environment, engineering, traffic and transportation).
* As required, arrange for technical consultant participation in community and public engagement meetings and briefings.
Statutory Consultation
* Provide documentation of community stakeholder engagement for the development of the Statutory Consultation Plan.
* As requested, support the delivery of the Statutory Consultation Plan and the associated notification requirements, consultation letters and materials.
Engagement Materials
* Review draft materials prepared by consultants to ensure clarity, accessibility, and compliance with program standards.
* Ensure consultation materials are version-controlled and aligned with approved content.
* Support preparation of briefing materials for senior project and technical representatives attending events.
Engagement Reporting
* Provide weekly update of community stakeholder meeting schedule and community stakeholder issues tracker.
* Document community stakeholder engagement following project procedures.
* Submit information that is relevant for the Pre-Application Issues Tracker, the Lands, Rights Negotiation Tracker and Statements of Common Ground.
* Ensure engagement responses demonstrate how feedback has informed project development.
* Assist in preparation of reporting inputs for the Consultation Report.
* Maintain organized, auditable records of community engagement activities.
Education and Experience Requirements:
* Bachelor's degree relevant experience delivering stakeholder engagement for projects.
* Demonstrated ability to manage external consultants and coordinate multidisciplinary technical inputs.
* Strong understanding of stakeholder mapping, engagement planning, and consultation data systems.
* Excellent written and verbal communication skills.
* Experience supporting public consultation events and digital engagement platforms.
* Strong organizational and coordination skills.
Required Knowledge and Skills:
Core Competencies
* Strong coordination and delivery focus
* Detail-oriented with structured documentation discipline
* Collaborative and able to integrate technical inputs
* Sound professional judgement
* Clear written and verbal communicator
* Calm and organized in high-visibility public settings
Other Requirements
* UK-based role requiring travel to consultation venues across Greater London and surrounding areas.
* Availability to attend evening and weekend consultation events as required.
Total Rewards/Benefits:
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