Overview
Join to apply for the Customer Delivery Driver/Picker role at apetito UK. This is a fixed‑term contract for 6 months, working 24 hours per week, on any 3 in 6 days including bank holidays. Our drivers are the face of our business and their interaction with our customers is crucial to our success.
In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors. You will enjoy meeting people and be willing to go above and beyond what is expected. You will work in our coldstore at -20ºC; protective clothing is provided, with breaks to warm up and have a hot drink when necessary.
You will work as part of the wider team, with opportunities to move between teams to provide flexibility, job satisfaction, personal development and knowledge of the whole business.
We’re passionate about making a real difference to people’s lives with delicious and nutritious meals for everyone to enjoy. Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready‑meal supplier, cooking and delivering over 330 different frozen meals across the UK, primarily to the elderly, their families and healthcare professionals.
Responsibilities
* Deliver frozen meals to customers in a timely manner
* Pick orders within the coldstore
* Use our app to update customers’ deliveries
* Deliver exceptional customer service at all times
* Undertake pre‑shift inspection of your van
* Drive safely, responsibly and within the law
* Clean and refuel your van as needed
* Contact the office with any discrepancies or delays
* Ensure customer confidentiality
* Help the office team and picking team when required
* Report health and safety, stock quality and mechanical issues
* Assist the team if another member is absent or on holiday
* Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers
Essential
* Experience within a customer service-based role
* Full UK Manual Driving Licence (held for at least 2 years)
* Basic computer literacy including use of phone apps
* Evidence of work stability
* Basic secondary education
Desirable
* Experience of multi‑drop delivery role
* Experience within a care‑based role
* Warehouse experience
* Health & Safety awareness
Personal Qualities
* Friendly, approachable and reliable
* Passionate about delivering excellent customer service
* Good attendance and timekeeping
Regulatory and safeguarding
* All offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks
* As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS disclosure
* Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website
Benefits
* Competitive salary — accredited Living Wage employer
* 33 days holiday per year, pro rata, including bank holidays
* Option to purchase up to 5 additional days holiday per year
* Discretionary annual bonus scheme
* Pension scheme — employer matched contributions up to 4%
* Life assurance worth at least 1x annual salary
* Free turkey or voucher at Christmas
* apetito perks scheme including salary sacrifice options and retail discounts
Wiltshire Farm Foods, part of the apetito group, is the UK’s largest ready‑meal supplier, cooking and delivering over 330 different frozen ready meals across the UK, primarily to the elderly, their family members and healthcare professionals. We are committed to ethical and sustainable practices and to delivering good old‑fashioned service. We proudly support British food and farming and are committed to Net Zero by 2040. We are an accredited Living Wage employer.
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