Managed Service Property Coordinator – Fixed Term
Employment Type: Fixed Term Contract (6 months)
Hours of Work: Part Time, 09:00 – 17:00, 4 days per week between Monday and Saturday, plus out of hours rota
What you'll be doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience possible. The role blends field-based work with office work where no two days are the same. The sorts of things you’ll be doing include:
* Coordinating cleaners, housekeepers, gardeners and maintenance contractors
* Providing accurate timescales of when properties will be prepared and ready to receive guests
* Heading out of the office to meet suppliers, homeowners, assist guests or perform property spot checks
* Conducting proactive property inspections, offering constructive feedback to homeowners and cleaners
* Managing complaints or feedback around housekeeping standards and overseeing the issue until a satisfactory outcome is reached
* Keeping accurate records and ensuring administrative systems are updated
* Assisting guests before, during and after their stay, handling requests, queries and problems
* Supporting our out-of-hours service on a rolling rota basis, assisting guests with emergency issues during their stay. Overtime is paid with a £25 retainer for evenings and £40 for Sundays
You'll have
We know the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – you could be exactly what we need!
* An enthusiastic, friendly and welcoming team player with previous customer service experience
* Strong organisational skills, able to manage the administration of our property portfolio to a high standard
* A resilient character capable of overcoming challenges and achieving positive resolutions
* Outstanding attention to detail, communication and expectation setting
* Willingness to take on tasks outside of day-to-day responsibilities
* Experience in property letting, housing, estates agency or the travel industry could be advantageous
* Essential: full driving licence
What’s in it for you?
We offer a rapidly growing company with a good culture and opportunities for development, along with competitive salaries and a range of benefits, including:
* A special day off for your or a loved one’s birthday
* £500 paid towards a holiday of your choice
* A paid day to volunteer with a charity
* A friends and family discount scheme
* Life assurance
* Social clubs for various interests
Who are we?
We’re Travel Chapter – the holiday home people – on a mission to showcase great places to stay in the UK. We’re a growing company with a family ethos and a collaborative culture. We’ve been recognized on the Sunday Times Best Places to Work 2024 list. We’re committed to inclusion and will accommodate adjustments in the application process on request.
We are passionate about what we do and take a common-sense approach to getting things done. We learn from mistakes, stay curious, and continually evolve.
Seniority level
* Associate
Employment type
* Contract
Job function
* Customer Service
Industries
* Travel Arrangements
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