Business Support Administrator at NSS Group
Part of Customer Service Cleaning
£24,000 to £25,000 per annum
The Division – Customer Service Cleaning
The Customer Service Cleaning Division at NSS plays a pivotal role in our operations, ensuring that our services run efficiently and exceed customer expectations. This dedicated team manages the scheduling and monitoring of jobs for our window cleaners, ensuring tasks are completed on time and to the highest standards. Additionally, the division maintains the NSS operational system, keeping customer details accurate and up to date.
Job Overview:
As part of our Cleaning Division Help Desk, you will play a crucial role in ensuring the smooth operation of our services. Your primary responsibility will be to ensure all customers and contracts have valid purchase order numbers in place. You will also maintain and regularly update our NSS operational system, ensuring customer details are accurate and up to date.
You will manage the Additions & Reductions mailbox daily and administer the purchase order process by liaising with relevant departments. You’ll take full ownership of the purchase order lifecycle, including chasing expired purchase orders directly with customers and addressing any issues promptly. Regular updates will be provided to senior management to ensure transparency and resolve discrepancies effectively.
This position is vital in maintaining operational efficiency and delivering excellent customer service.
Your responsibilities include:
* Ensuring all customers/contracts have valid Purchase Orders
* Maintaining accurate customer information in the operational system
* Enforcing the PO process and liaising with relevant departments
* Managing the purchase order lifecycle
* Managing the Additions and Reductions mailbox
* Chasing expiring purchase orders with customers
* Escalating purchase order issues to senior management
* Providing regular updates on purchase order status to stakeholders
What NSS offers:
* Comprehensive training and ongoing support
* Salary of £24,000 to £25,000 per annum
* Opportunities for progression and development
* An inclusive environment where your ideas are valued
* Friendly office environment with free refreshments and onsite parking
* Work pension and 25 days holiday plus bank holidays
Required Experience and Attributes:
* Proficiency in Microsoft Excel, Outlook, PowerPoint, and Word
* Passion for delivering excellent customer service
* Ability to work independently and as part of a team
* Good communication skills
* High attention to detail
About NSS
We are a UK-wide specialist services provider offering a range of self-delivered services, including building maintenance, window and technical cleaning, access equipment, and electrical testing. Our dependable in-house team operates across the UK, setting standards for safety, speed, and consistency. We are proud to be Platinum accredited by Investors in People.
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