Role Title - .net Developer Leeds, UK Active SC/SC Eligible Resource for the Role Job Description: Roles & Responsibilities This role involves providing third-line support (L3), which is the highest level of technical support. Responsibilities include resolving complex technical issues, which require engineering expertise or software development (.Net, Devops pipelines, MS SQL, Grafana), and coordinating with third-party vendors for incident management, patches, and upgrades. Key tasks include: Providing 24/7 L3 support, including on-call duties, with coverage for out-of-hours, weekends, and public holidays. Analysing, designing, and implementing robust solutions to complex problems. Collaborating with cross-functional teams to understand requirements and design suitable solutions. Conducting code reviews and offering feedback. Communicating risks and impacts to stakeholders effectively. Ensuring the security and integrity of solutions. Continuously improving technical knowledge and skills by staying updated with industry trends. Managing incidents, root causes, resolutions, and implementing improvement actions. Perform Incident management in terms of: Major/Minor Incidents Root Causes Resolutions Improvement actions/Problems management Knowledge management Why Join Us? We’re a purpose‑driven organisation committed to creating positive impact and championing inclusion. You’ll join a culture that encourages innovation, collaboration, and continuous growth. We celebrate difference and believe diverse perspectives lead to stronger solutions. Even if you don’t meet every requirement, we encourage you to apply — great talent comes from a variety of backgrounds. Your lived experience, unique strengths, and personal story matter — they help us design better outcomes for the communities we serve. We celebrate diversity of experience, knowledge, backgrounds, and perspectives, and believe these differences enable us to create meaningful impact. We are proud to be an equal opportunity employer and are committed to fairness and inclusion for all, regardless of sex, race, religion or belief, ethnic or national origin, disability, age, citizenship, marital or partnership status, sexual orientation, gender identity, pregnancy or related conditions, or any other protected characteristic. If you require any reasonable adjustments or additional support during the recruitment process, please let us know.