Reference: VM-HD_1746633473
Posted: May 7, 2025
Job Responsibilities
1. Motivate and drive team performance to deliver high standards of service and cost efficiency, with a strong customer focus.
2. Exhibit excellent organisation and planning skills.
3. Possess knowledge of CMMS systems and use CAFM systems on-site, including PPM records, reactive maintenance, and reporting.
4. Manage multiple priorities simultaneously.
5. Understand technical applications and processes, with the ability to transfer skills across technical and soft disciplines.
6. Maintain good written and verbal communication skills.
7. Understand risk management and HSE practices, including hazard identification and controls.
8. Proficient in Microsoft Office, especially Excel.
9. Respond promptly to calls/emails for the business.
10. Ensure reactive requests on the helpdesk have appropriate priority and are assigned correctly.
11. Maintain communication throughout the reactive job lifecycle between the Facilities Team and end users, aiming to resolve issues over the phone where possible.
12. Collaborate with Lead Engineer and Operations Manager regularly to ensure quality of service.
13. Review subcontractor performance and provide feedback using systems like Ariba, with support from Contract Support.
14. Identify and implement innovations to enhance performance and meet client expectations.
15. Assist with monthly customer reports alongside Contract Support.
16. Generate comprehensive reports for all jobs raised through the CAFM system.
17. Analyze CAFM reports for insights.
18. Update client-specific metrics and forecasting models monthly in the absence of Contract Support.
19. Log hazards and customer feedback on the QHSE Management Portal.
20. Perform other duties as requested by the Contract Manager or Management Team.
21. Understand and operate procedures and processes to the required standards.
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