WMJobs Atherstone, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Customer Services Officer role at WMJobs
WMJobs Atherstone, England, United Kingdom
1 day ago Be among the first 25 applicants
Join to apply for the Customer Services Officer role at WMJobs
Get AI-powered advice on this job and more exclusive features.
£24,790 - £27,269 per annum
37 hours per week worked between 08:25 and 17:00 Monday to Friday
Working in the Contact Centre is a busy and demanding role which requires the ability to deal effectively with customer enquiries for all council services via the telephone. The role includes face to face interaction with Officers working for periods of time on our Virtual Reception Desk and brief exposure to email, social media contacts and web chat. The aim of the service is to resolve customer queries at the first point of contact. This is a fast evolving working environment where changes take place at short notice so the ability to adapt and learn as you work and to demonstrate a flexible and positive attitude to change is essential. The role requires being able to use multiple software applications and to be able to talk and type simultaneously. High levels of accuracy of data input are also required.
North Warwickshire Borough Council,
Community Services Division
£24,790 - £27,269 per annum
37 hours per week worked between 08:25 and 17:00 Monday to Friday
Working in the Contact Centre is a busy and demanding role which requires the ability to deal effectively with customer enquiries for all council services via the telephone. The role includes face to face interaction with Officers working for periods of time on our Virtual Reception Desk and brief exposure to email, social media contacts and web chat. The aim of the service is to resolve customer queries at the first point of contact. This is a fast evolving working environment where changes take place at short notice so the ability to adapt and learn as you work and to demonstrate a flexible and positive attitude to change is essential. The role requires being able to use multiple software applications and to be able to talk and type simultaneously. High levels of accuracy of data input are also required.
With experience of working within a customer service environment as part of a dedicated team, you will ensure the delivery of a first class and professional front line service. You will have excellent communication and listening skills, the enthusiasm to provide exceptional customer service and the ability to work efficiently under pressure. Educated to GCSE level or equivalent, you will be an excellent communicator with first rate IT skills and the ability to relay complex information in a customer friendly way. Whilst a ‘can do’ attitude is essential, full training will be given.
The Council offers an excellent employment package with:
* Generous annual leave allowance (including statutory Bank Holidays and 4 extra statutory days)
* Local Government Pension Scheme, with an employer contribution rate of 20.5%
* Flexible working (including hybrid working) available for certain roles
* Learning and Development opportunities
* Family Friendly Policies
* Generous compassionate leave
* Cycle to Work scheme
and more
The post is subject to the requirements of the HMG Baseline Personnel Security Standard check, which involves a basic DBS Disclosure satisfactory to North Warwickshire Borough Council, and as such, appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure & Barring Service, before the appointment is confirmed. A Basic check will contain details of convictions and conditional cautions considered to be ‘unspent’ under the terms of the Rehabilitation of Offenders Act 1974.
If this role interests you, please visit Jobs – North Warwickshire Borough Council. Select the vacancy and click 'Apply for this job’ button - we'd love to hear from you.
Please note that we only accept completed online application forms and do not accept CVs as a method of application for this vacancy.
If you experience difficulties or need assistance with submitting your online application, please contact the HR team at personnel@northwarks.gov.uk.
For an informal discussion about the post, please contact Teresa Anderson on 01827 719449 or Claire Cox on 01827 719431.
The closing date for the receipt of applications is Sunday 15th June 2025.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Human Resources Services
Referrals increase your chances of interviewing at WMJobs by 2x
Sign in to set job alerts for “Customer Service Officer” roles.
Nuneaton, England, United Kingdom 1 day ago
Atherstone, England, United Kingdom 1 day ago
Derby, England, United Kingdom 2 days ago
West Midlands, England, United Kingdom 2 weeks ago
Distribution Customer Service Representative
Castle Donington, England, United Kingdom 4 weeks ago
Bardon, England, United Kingdom 1 month ago
Birmingham, England, United Kingdom 3 days ago
Atherstone, England, United Kingdom 5 days ago
Leicester, England, United Kingdom 2 weeks ago
Birmingham, England, United Kingdom 1 week ago
Coventry, England, United Kingdom 1 week ago
Birmingham, England, United Kingdom 2 weeks ago
Tamworth, England, United Kingdom 4 days ago
Birmingham, England, United Kingdom 2 days ago
West Midlands, England, United Kingdom 2 weeks ago
Coventry, England, United Kingdom 1 week ago
Senior Customer Service Manager UK & Ireland
Lutterworth, England, United Kingdom 2 days ago
Nuneaton, England, United Kingdom 2 days ago
Customer Satisfaction and Service Manager (Midlands)
West Midlands, England, United Kingdom 3 weeks ago
Coventry, England, United Kingdom 1 week ago
Senior Customer Service Manager UK & Ireland (M/F/D)
Lutterworth, England, United Kingdom 2 days ago
Loughborough, England, United Kingdom 4 days ago
Customer Service Representative/ Trainee Account Manager (M/F/D)
Coventry, England, United Kingdom 3 months ago
West Midlands, England, United Kingdom 4 days ago
Customer Service Representative/Sales Support Administrator (based Shirley, Solihull)
Cannock, England, United Kingdom 1 week ago
Reception and Customer Service (Placemaker)
West Bromwich, England, United Kingdom 3 days ago
Rugby, England, United Kingdom 4 days ago
Coventry, England, United Kingdom 4 days ago
West Midlands, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr