We are seeking full-time and part-time Medical Receptionists to join our team at the surgery, due to our continued increase in call volume and new patient registrations. This role involves 95% phone work and a small amount of admin related to the calls taken.
The desirable candidate would have:
* Call Centre experience
* Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days
* A positive can-do attitude together with good team working
* A background in General Practice Reception would be an advantage but is not essential
* Experience with EMIS would be an advantage but is not essential
* Commitment to a full 2-week training programme will be required on acceptance of this role
Responsibilities include:
* Receiving, assisting, and directing patients to access appropriate services or healthcare professionals in a courteous, efficient, and effective manner
* Providing general assistance to the practice team and projecting a positive, professional, and friendly image to patients and visitors, either in person or via telephone
* Maintaining confidentiality when dealing with patients and medical documentation
Main duties of the job
* Greeting and directing patients as they arrive for appointments
* Dealing with telephone requests and enquiries
* Processing repeat prescription requests
* Making appointments with healthcare professionals
* Processing requests for home visits
* Taking and delivering messages
* Processing non-NHS claim forms and private referral letters
* Collecting fees for non-NHS work
* Updating patient records as required
* Informing patients of test and investigation results
* Maintaining medical records and filing information
* Testing the clarity of telephone messages according to procedures
* Securing premises and setting alarms at close of day
* Receiving specimens and batch delivery to collection points
* Performing other essential duties to ensure smooth practice operations, such as tidying and assisting doctors
About us
Four sites with 5 GP Partners and 19 Salaried GPs. Attenborough Surgery aims to provide high-quality, safe, and appropriate treatment, offering a wide range of responsive medical services while respecting patient dignity. For more information, visit our website.
Job responsibilities
We are a busy, forward-thinking practice with approximately 33,000 patients across 4 sites. As a well-established training practice, we value collaborative working, training, teaching, and personal development. We are seeking a full-time and a part-time Medical Receptionist to join our team due to increasing call volume and new patient registrations. All shifts will be across all 4 sites.
The desirable candidates would have:
* Call Centre experience
* Able to work set shifts and days according to Surgery requirements and a minimum of 3 half days
* A positive can-do attitude and good team working
* A background in General Practice Reception is advantageous but not essential
* Experience with EMIS is advantageous but not essential
* Full commitment to a 2-week training programme upon acceptance
Person Specification
Qualifications
* GCSEs in Maths and English
* Customer Service experience
* Call centre experience
* Medical Receptionist and EMIS Web experience are advantages but not essential
Training and Shifts
* Part-time and full-time positions available
Disclosure and Barring Service Check
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any criminal convictions.
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