Job summary
We are looking for a Service Manager to work with our highly motivated clinical and administrative teams to develop and manage services across our two-site Trust for a period 12 months maternity leave cover. Post holder will be responsible for two medicine areas across the ESTH footprint.
Operating as a member of the senior management team you will be actively involved in the development of care pathways that will improve the quality of services we are able to offer to our patients, including liaison with community services to maximise the benefits of integrated working.Together with clinical teams you will be responsible for delivering all key performance and financial targets including relevant quality standards in areas managed where appropriate.In view of the challenging financial environment throughout the healthcare sector and in line with our current recovery programmes in place, we are looking for someone who can demonstrate a level of creativity in their thinking, whilst being able to practically manage services at an operational level.
- This is a Maternity leave cover opportunity only -
Main duties of the job
Post holder will be responsible for the Gastroenterology & Hepatology and Rheumatology services within the Medicine directorate.
A service manager has a pivotal role in conjunction with Medical and Nursing leads in the delivery of safe, efficient and effective clinical care.
The post holder will be expected to undertake activities such as working closely with clinicians in order to achieve optimal patient care, delivering safe and effective services, ensuring administrative pathway of care is managed effectively, to make decisions and work on projects to enhance care provided within services, and to promote and support delivery of access targets, financial targets and patient waiting times finding innovative ways to raise healthcare standards for all.
About us
We offer an extensive range of services, including cancer, pathology, surgery, and gynaecology to 500,000 people in south west London and north east Surrey. We operate two busy general hospitals, Epsom Hospital and St Helier Hospital, and run services from other locations, including Sutton Hospital. St Helier Hospital is home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children, while Epsom Hospital is home to the South West London Elective Orthopaedic Centre (SWLEOC). Both Epsom and St Helier hospitals have Accident and Emergency departments (A&E) and Maternity services (Obstetrics).
We also play an active role in the local healthcare economy, and are the lead provider in two innovative health and care partnerships.
Together, we are called Sutton Health and Care - you can visit our website www.suttonhealthandcare.nhs.uk.
Details Date posted
18 July 2025
Pay scheme
Agenda for change
Band
Band 8a
Salary
£61,631 to £68,623 a year pa incl HCAS Outer pro rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
343-7299359-FM-SC-S-VCG
Job locations
Trustwide
Epsom & St Helier Hospitals
Carshalton
SM5 1AA
Job description Job responsibilities
Please see attached job description to outline role and key responsibilities.
This role includes the achievement and management of operational performance and governance standards as well as managing and maintaining training and HR requirements of staff that are within the clinical directorate.
Job description Job responsibilities
Please see attached job description to outline role and key responsibilities.
This role includes the achievement and management of operational performance and governance standards as well as managing and maintaining training and HR requirements of staff that are within the clinical directorate.
Person Specification Knowledge Essential
* Understanding of the complexity of the NHS and the likely changes over the next 3-5 years.
* Understanding of current challenges and recovery planning for services
Skills Essential
* Excellent communication skills both written and oral
* Analytical skills
* Using resources effectively and efficiently, including maximising skills in others
Desirable
* Ability to facilitate change, including deployment of service modernisation techniques, change management skills and ability to plan/implement effective projects and workstreams
Qualifications Essential
* Graduate level or equivalent academic or healthcare professional qualification or equivalent knowledge
* Evidence of continuing professional development
Experience Essential
* Operational management experience at band 6 or above or equivalent
* Health service / sector experience
* Evidence of line management responsibilities and management of staff
Desirable
* Knowledge of modernisation tools and techniques
* Evidence of project management
Person Specification Knowledge Essential
* Understanding of the complexity of the NHS and the likely changes over the next 3-5 years.
* Understanding of current challenges and recovery planning for services
Skills Essential
* Excellent communication skills both written and oral
* Analytical skills
* Using resources effectively and efficiently, including maximising skills in others
Desirable
* Ability to facilitate change, including deployment of service modernisation techniques, change management skills and ability to plan/implement effective projects and workstreams
Qualifications Essential
* Graduate level or equivalent academic or healthcare professional qualification or equivalent knowledge
* Evidence of continuing professional development
Experience Essential
* Operational management experience at band 6 or above or equivalent
* Health service / sector experience
* Evidence of line management responsibilities and management of staff
Desirable
* Knowledge of modernisation tools and techniques
* Evidence of project management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
Trustwide
Epsom & St Helier Hospitals
Carshalton
SM5 1AA
Employer's website
https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)
Employer details Employer name
Epsom and St Helier University Hospitals NHS Trust
Address
Trustwide
Epsom & St Helier Hospitals
Carshalton
SM5 1AA
Employer's website
https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)
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