Join Sharpsmart Field Service Team in the role of Field Service Technician, playing a key role in the installations at our customer hospitals locations across the Kent Region.
This customer facing role requires good organisation skills with the ability to work in a fast paced environment.
This is a full time permanent position that will require extensive travel and you will require a clean driving license and DBS check.
Role responsibilities
* Complete routine customer audits - waste yard, analysing stock and accessories used within the department / area
* Project manage installations, snagging and optimization of new contracts.
* Complete routine ward walks to identify ongoing customer requirements.
* Utilise stock management tools to analyse and balance stock holding
* Identify and deliver training and education requirements to Environmental Service Technician
* Build, maintain and monitor customer portering schedules
* Review and adjust resource supplied, identifying efficiencies with transport, transporters and onsite support
* Investigate and complete all Field Service cases following RCA method
* Determine compound stock holding requirements
* Identify and implement efficiencies with container capacity
* Identify accessory upsell opportunities via departmental audits
* Review contract performance with regional contract manager
* Provide cover support in the absence of Environmental Field Service Technician when required.
Skills and Experience Required
* Minimum 2 years’ experience working in a similar role in a clinical environment
* Strong planning and organisational skills with the ability to juggle multiple tasks
* Good IT skills including ability to use Excel proficiently (intermediate level)
* Ability to develop strong working relationships with key customer contacts and internal and external stakeholders
* Awareness and adaptability to working with hospital patient environment
* Health and safety focused
* Driving license/DBS Check