Front Of House / Security Officer
Position is at Reading
14.61 per hour
Role Overview
The Front Of House / Security Concierge will act as the face of for our client delivering a premium experience for all guests clients and VIPS using the customer suite. This role is pivotal in creating a welcoming polished and professional environment ensuring seamless service and memorable guest interactions. The ideal candidate will exude confidence discretion and professionalism whilst excelling in high-pressure fast paced environments.
Key Responsibilities
* Must have a SIA license
* Greet and welcome guests warmly ensuring a first-class experience for every visitor
* Make refreshments for clients and arrange catering where required
* Manage check-in process and direct visitors to the appropriate person / meeting room coordinate any guest access and security passes
* Maintain a professional and immaculate reception area and customer suite
* Overseeing the meeting room booking of the customer suite ensuring availability and readiness of facilities for meetings and events
* Assist in preparing meeting spaces including refreshments technology and products as required.
* Conduct daily inspections of the suite to ensure cleanliness functionality and adherence to brand standards
* Primary contact for EAs and key stakeholders for client space ensuring their comfort and satisfaction
* Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook issue visitor badges)
* Handle incoming enquiries with efficiency including answering emails and directing them to the appropriate team
* Reporting to the Office Manager and assisting with day-to-day needs
Skills & Requirements
* Prior experience in luxury hospitality corporate FOH or VOP client facing role
* Exceptional time management skills
* Excellent communication skills both written and verbal with the ability to engage professionally at all levels
* Impeccable personal presentation and a confident welcoming demeanor
* The ability to work alone in a fast-paced environment in which you can maintain an exceptional level of service whilst managing multiple tasks
* Strong organisation and multitasking skills with acute attention to detail.
Employment Type : Full-Time
Experience : years
Vacancy : 1
Hourly Salary Salary : 14 - 14
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