Position: Housing Officer
Location: Feltham/Hounslow - HYBRID
Salary: £30,000 - 35,000 per annum
Contract: 6 month fixed term contract
We are seeking a proactive and experienced Housing Officer to support the effective management of our clients housing portfolio.
About the Job
To provide a customer focused, proactive and high-quality tenancy management service to the local authority, affordable and private sector homes. Ensure tenants comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches.
Responsibilities include:
* Facilitating the smooth and efficient management of lettings of properties and renewal of expiring tenancies.
* Lettings of properties that include LHA/PRS ensuring void periods are kept to a minimum.
* Conducting viewings with prospective tenants
* Ensure all paperwork and compliance documents in place for new tenancies.
* Ensure high retention of tenancies
* Actively work with residents to manage their rent accounts and maximise income.
* Support with the management of repairs including raising repairs, scheduling, documentation, and maintaining records.
* Build effective relationships with residents, increasing resident satisfaction and quality of life.
* Investigate complaints, insurance claims and MP/Councillors enquiries and review lessons learnt.
* Assist with the housing management and compliance within blocks to ensure they are compliant and well maintained
Experience and Skills Required:
* Experience of Housing management system
* Excellent knowledge of housing regulation and an understanding of best practice and industry leading developments.
* Experience of working of working in a resident engagement or customer facing role.
* Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences.
* Strong negotiating and influencing skills across a range of stakeholders.
* Analytical, with the ability to quickly solve problems through practical and innovative means.
* Achievement focused approach, with the ability to drive performance.
* Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
Please apply now to submit your details for this role