We are working with a Medium sized Freight Forwarder who are looking to recruit an Senior Air Import Coordinator For general cargo team. Location: Heathrow Salary: Dependent on Experience About the role This role requires a proactive and well organised individual who must have extensive knowledge of import customs procedures, Import experience & pride themselves on customer service. Job role includes. Managing all aspects from start to finish of the import process. Completing the custom procedures with total accuracy ensuring that deadlines are met both internally and those defined by customs Obtaining and communicating internally and externally all necessary information to ensure correct measures are in place and customer needs are met. Managing customer issues and the ability to deal with minor issues, disputes, or complaints Ensuring documentation is up to date, loaded correctly and make Team Leaders aware of any issues that may arise Proactively actioning duties daily, supporting the team during times of absence or holidays Attend customer meetings and identifying areas and services we can sell to our existing clients Assist with staff training and sharing knowledge within the team Ability to meet tight deadlines Working well as part of a team and continually improving processes Any other duties as required by management for the smooth and efficient operation of the department What are the requirements? You will have your GCSE Maths and English Level 4 (Grade C) and above. You will have excellent communication skills, spoken and written. Build good working relationships with work colleagues and our customers. Adequate knowledge ASM Sequioa & Cargo-wise Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1's / NCTS Understand incoterms and associated freight rate calculations Understand profiles and rates. Excellent attention to detail and helpful nature Strong PC literacy including Word & Excel The hours are 9am to 5.30pm Monday to Friday with odd Sundays on a rota basis. If you do not hear back from us within 7 days, your application has been unsuccessful.