Facilities Management,£26,000 – £28,000 (DOE), Motherwell, 31 days annual leave Benefits: * Salary between £26,000 and £28,000 per year. * Paid 40-hour working week, Monday to Friday, 8:00 AM – 5:00 PM. * One-hour lunch break. * Employer pension contribution of 3%. * 31 days annual leave (currently under review). Responsibilities: * Act as the first point of contact for clients, managing inbound calls and emails efficiently. * Accurately log, update, and manage all service requests within the CAFM system. * Allocate resources appropriately to reactive and planned maintenance tasks. * Schedule maintenance jobs and coordinate with engineers and subcontractors to ensure timely attendance and completion. * Monitor job progress, ensuring service level agreements (SLAs) are met and escalating issues when required. * Provide regular updates to clients on job status and planned works. * Maintain accurate client, job, and compliance documentation records. * Generate reports on job status, SLA performance, and customer satisfaction. * Support operational teams to ensure high standards of service delivery. * Assist with mentoring new team members and sharing best practices during team meetings. Requirements: * Driving License * Proven experience working on a busy facilities management helpdesk. * Strong working knowledge of CAFM systems. * Excellent organisational and multitasking skills with the ability to prioritise workloads. * Strong problem-solving skills and the ability to work effectively in a high-pressure environment. * Proficiency in Microsoft Office (Teams, Word, Excel, Outlook). * Confident communication skills and a customer-focused approach. We are seeking an experienced Helpdesk Coordinator to join a fast-paced and customer-focused environment. This role is ideal for someone who thrives under pressure, enjoys problem-solving, and has strong experience working with CAFM systems in a busy facilities setting. Apply Now