Job Title: Telecommunications Installation & Maintenance Engineer (London)
Location: London / Field-based (UK travel required)
Salary: £35k base salary plus use of a company vehicle and fuel card
Role Overview
We are seeking a skilled and proactive Installation & Maintenance Engineer. The successful candidate will be responsible for the installation, configuration, and ongoing support of hosted and on-premises telephony systems in the London region. This is a field-based role, requiring frequent travel and a strong commitment to delivering high-quality service and customer satisfaction.
Key Responsibilities
Install, configure, and maintain a range of telephony systems (hosted and on-premises).
Diagnose, troubleshoot, and resolve technical faults both on-site and remotely.
Perform network and infrastructure checks to ensure optimal telephony performance.
Collaborate with project teams to deliver installations within set timescales.
Provide end-user training and complete thorough system handovers.
Maintain accurate service records, documentation, and configuration details.
Uphold company standards for professionalism, safety, and customer care. Skills & Experience
Proven experience working with telephony systems such as Microsoft Teams, IPECS, and Gamma.
Strong understanding of SIP, LAN/WAN, firewalls, and general networking principles.
Excellent fault-finding and problem-solving skills.
Outstanding communication and customer service abilities.
Ability to work independently as well as collaboratively within a team.
Strong time management and organisational skills to handle multiple projects.
Full UK driving licence (essential). Benefits
Company vehicle and fuel card
Death in Service cover
Pension scheme
Access to Perkbox employee benefits