Job Description
Service Manager (Healthcare)\n\nLocation: Gateshead\n\nSalary: £33,802\n\nEmployment Type: Fulltime\n\nOur client is looking for a support manager to join the dedicated team. This is a north east based care provider, supporting individuals with learning and physical disabilities in a several locations. This role is essential to delivering outstanding care to the people we support.\n\nKey duties include:\n\n * Be a role model to your team to deliver meaningful and impactful support and care which will benefit those in your care.\n\n * Manage team recruitment, training, and development to ensure a highly skilled workforce.\n\n * Conduct regular staff meetings, one-on-one sessions, and appraisals to foster continuous improvement and professional growth.\n\n * Safeguard the rights of the people we support, ensuring their active involvement in planning and decision-making processes.\n\n * Monitor service quality across various locations, report incidents, and implement necessary improvements.\n\n * Coordinate with professionals and external agencies to enhance the overall support services provided.\n\n * Ensure compliance with policies and maintain high-quality support standards.\n\n * Handle complaints, maintain confidentiality, and ensure adherence to GDPR regulations.\n\n * Ensure the support team meets our client's Key Performance Indicators (KPIs).\n\n * Build and maintain strong relationships with families, the people we support, and their circles of support.\n\n * Participate in training sessions and workshops to stay updated on best practices.\n\n * Engage in continuous professional development with the support of the organisation.\n\nThe role:\n\n37 hours per week, Monday to Friday.\n\nHybrid working with the ability to travel between locations and Head Office is required.\n\nSupport Manager’s on-call rota for weekend cover (Roughly three shifts per month providing an additional £220 per month)\n\n5.6 weeks of annual leave.\n\nCareer development opportunities including paid training and upskilling.\n\nRequired Skills:\n\n * Quality, integrity, and professionalism.\n\n * Effective communicator with proven experience in team management and leadership.\n\n * Demonstrated ability to inspire and lead teams towards achieving goals.\n\n * Confident and assertive in decision-making and leadership.\n\n * Extensive experience in staff management and mentoring.\n\n * Experience managing dispersed regional locations.\n\n * Background in working with individuals with learning disabilities or physical disabilities.\n\n * Experience in setting up new locations.\n\n * Understanding of CQC standards, the Mental Capacity Act, and GDPR.\n\n * Dedication to upholding our client's reputation and values.\n\n * NVQ Level 5 in Care or equivalent qualification; candidates working towards or committed to studying Level 5 will be considered.\n\n * Relevant management qualification.\n\n * Proficient in Microsoft Office applications.\n\n * GCSE or equivalent in Maths and English.\n\n * Possession of a full UK driving license.\n\nIf you have a passion for providing support to vulnerable individuals and meet the essential skills and qualities listed, we would love to hear from you.
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