Working Hours: 07:30 – 16:30, Monday to Friday
Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role Overview:
A pro-active, client focussed Workplace Manager to develop strong business relationships with Yard and Building custodians, stakeholders and customers. Effectively manage their area of responsibility to continuously improve the quality and time taken to deliver the maintenance services. The Workplace Manager will understand the client’s needs and expectations and utilise their small team of multi-skilled engineers to proactively complete simple tasks and reduce the load on the core maintenance team. Supporting BAE to create a workplace that helps them to deliver assets faster.
What you’ll be doing:
* Focus on building collaborative relationships with key customers/departments to raise the profile of the services EMCOR UK provide.
* Act as a point of contact for local maintenance service queries and feedback.
* Take overall responsibility for their area and continuously improve the maintenance services, customer experience, KPIs, and support to BAE.
* Manage a small team of multi-skilled engineers to proactively maintain the site and improve the overall working environment. This will predominantly be minor tasks to reduce the load on the core maintenance services.
* Develop an in-depth knowledge of the site and be a visible presence for customers to engage with.
* Ensure work undertaken by the team meets the quality, safety, and compliance standards.
* Work closely with the Yard, Building Custodians, stakeholders, and customers to understand their specific needs and plan work effectively to meet expectations.
* Communicate with customers to keep them informed of work being undertaken.
* Manage a small financial delegation and resources to ensure the service is well managed and achieves VfM for both the client and EMCOR UK.
* Produce reports as required by line manager, and ad hoc reporting to the client as appropriate.
* Escalation to the Service Desk and Head of Maintenance Services those tasks that are an urgent client need and are out with the Workplace Managers responsibilities.
* Ensuring accurate records of maintenance activities, meetings, and site inspections are maintained.
Person Specification
Who you'll be:
* A resilient and resourceful self-starter who has proactive, problem solving mindset to drive through improvements.
* Excellent organisational and planning capability
* Knowledge and experience of Facilities Management in secure environments.
* Excellent customer experience skills and demonstrable experience within a similar role.
* Strong team management abilities and experience of managing engineers.
* In depth knowledge and experience of building collaborative relationships with customers.
* Excellent communication and interpersonal skills with a strength in written communication.
* Adept at establishing and compelling a safety first culture
* Excellent technical FM and health and safety knowledge
* Ability to manage multiple priorities, be calm under pressure and agile
* Must be able to confidently communicate at all levels and engage with key stakeholders.
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.
We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.
Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.
Join us in building a better world at work.
* 25 Days holidays + Bank holidays
* Holiday Buy Scheme - up to 5 days a year
* Industry leading Maternity & Paternity Policies
* Refer a Friend scheme – worth £500 per referral
* GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
* Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
* Bike To Work Scheme
* Paid volunteering and charity days
* Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
* Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal andFinancialqueries.
#J-18808-Ljbffr