Profectus Recruitment is working exclusively with a fast-growing payments provider operating in the electric vehicle (EV) sector. Were seeking a strategic and hands-on Head of Operations to lead their day-to-day activities, ensure operational excellence and scale infrastructure across EV charging networks and digital platforms.
The Role
Youll drive operational strategy, lead a high-performing team and ensure smooth, compliant payment processing. This is a pivotal leadership role with responsibility for transaction processing, customer support, compliance, and operational transformation projects all while maintaining a seamless customer journey.
Key Responsibilities
* Lead and deliver operational strategy in line with growth plans and client needs.
* Oversee payments operations, reconciliation, settlement and customer support.
* Manage relationships with major payment gateways and acquirers (e.g., Adyen, Worldpay, Visa, Mastercard).
* Drive operational transformation projects, onboarding new EV clients and ensuring systems scalability.
* Ensure compliance with PSD2, PCI DSS, AML and other relevant regulations.
* Champion a high-performance culture across operations, compliance and customer service teams.
About You
* 8+ years leadership experience in fintech, payments or mobility.
* Deep understanding of payment processing flows and infrastructure.
* Proven ability to scale teams and operations while maintaining high SLAs.
* Strong project management skills across multiple concurrent initiatives.
* Confident stakeholder manager with excellent communication skills.
* EV sector experience is essential.
Success Measures
* High payment success rates and uptime
* SLA adherence and rapid issue resolution
* Strong NPS and customer satisfaction
* Efficient operational cost control
* Timely project delivery and high team engagement
If you feel you could be suitable please apply for immediate consideration
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