Area Manager (Community)
Salary: £36,705
Closing Date: Friday 27 March 2026
Interview date: Expected w/c 6 April 2026
At Belong, our values shape everything we do; creating supportive, empowered and vibrant communities where colleagues feel trusted, inspired and able to make a real difference. Our Belong at Home domiciliary service delivers bespoke packages of care and support, whether in a customer’s own home within the community or within one of our village apartments, ensuring people can continue living the life they choose with dignity, independence and connection.
We are now seeking an exceptional Area Manager to lead our Belong at Home service in Macclesfield. This is a pivotal role that will shape the future of high quality home‑care across the area. As the Registered Manager with CQC, you will champion person‑centred excellence, ensuring every customer receives the care, support and lifestyle choices outlined in their Life Plan.
With a strong focus on leadership, coaching and values‑driven practice, you will empower your teams to deliver outstanding outcomes for older people, including those living with dementia, disability or long‑term conditions. Your visible, positive leadership will nurture a culture where colleagues feel supported and valued, and where customers experience truly personalised, relationship‑centred support.
As a senior member of the Belong at Home management team, you will play a key role in driving service quality, growth and innovation across the region. From ensuring safe and effective 24/7 support to developing strong partnerships with families, professionals and community organisations, you will help Belong at Home Macclesfield continue to set new standards in home‑care excellence.
What you’ll be doing:
Key Objectives of the role are to:
* Provide leadership, management and coaching for support, ensuring they are equipped with the required knowledge, skills and experience to meet Belong at Home customer’s needs
* Ensure that customers receive the care, support and lifestyle choices that have been identified and agreed within their support plan
* Ensure that services provided meet with all legislative and organisational standards and uphold the Belong values
* Be a visible and positive role model for excellent person centred customer support and practice; working in accordance with Belong standards and values; developing and enabling a culture where people feel supported and valued
* Undertake the responsibilities of a Registered Manager with CQC
* Ensure targets for customer growth and recruitment are communicated and attained within service area
* As a member of the Belong at Home management team; provide 24 hour out of hours support and advice to ensure a safe and effective service across all the Belong at Home areas.
Key Responsibilities are to:
* Work with the Head of Operations for Belong at Home to ensure the successful delivery and development of the service to meet the changing needs and aspirations of customers
* Ensure customer needs are identified, agreed, assessed and regularly reviewed through their life and support plans, involving customers, team members, specialists and nurses where appropriate and ensuring customers have a companion and best interest advocate where required; coordinating support for customers to enable them to retain skills, develop their interests and enjoy new experiences
* Develop and promote good working relationships with colleagues, customers, professionals and visitors
* Recruit, coach and support team members; carry out probation and performance reviews and liaise with the Practice Development Facilitator (PDF), to support their development
* Ensure rotas are managed effectively to maintain adequate levels of support and skill mix to keep customers safe and meet their needs; working flexibly and creatively to ensure the Belong at Home team members are supported 24 hours, 7 days a week
* Carry out payroll and invoicing checks and support
* Record and evaluate health related risk assessments in partnership with customers, ensuring care and support packages are developed and reviewed with the individual
* Ensure the quality and compliance of the service provision through robust recording systems in accordance with Belong policies and procedures, CQC and the Service Contract Agreements; quality monitoring visits, system and practice audits, feedback and reviewing customer requirements, presenting reports as required
* Ensure the health, safety and wellbeing of customers and team members by carrying out risk assessments and ensuring access to appropriate aids and equipment to minimise risks
* Liaise with other agencies to ensure customers receive timely support to access health care and emergency services
* Ensure that safe systems and process are in place to support customers who need assistance to obtain and administer their medication in accordance with Belong policy and procedures
* Actively encourage customer feedback to evaluate and make recommendations to service provision
* Undertake investigations into complaints and incidents as part of the management team
* Working with Belongs Enquiry Managers, ensure that the Customer Journey is always followed.
* Ensure a clean and safe environment is provided for all customers, staff and visitors dealing with emergencies where appropriate
* Participate fully as a member of multi-disciplinary and multi-agency teams in initiating, implementing and evaluating customer Life Plans
* Provide commissioners and the regulatory bodies with required information in a timely manner as per agreed protocols and legislative requirements
* Where safeguarding concerns are raised/ identified ensure the Safeguarding Vulnerable Adults policy is instigated including reporting to local authority safeguarding unit as required
What we’re looking for:
* Diploma level 5 in Care Leadership & Management (Adult Social Care) or equivalent.
* Demonstrates qualities to deliver Belong values e.g. Warm, patient, compassionate, reliable, honest; with an excellent customer care focus
* Excellent communication skills using a range of methods to a variety of people with different needs and abilities
* Proven experience of building positive and productive relationships with customers, families, colleagues and health professionals
* Demonstrates leadership qualities that include critical and innovating thinking and collaborative team working; motivating and developing teams to ensure excellent service is provided
* Experience of performance management and, coaching and developing teams and individuals to ensure excellent customer service
* Ability to prioritise own and others’ work to operate a proficient and efficient service
* Demonstrates advanced assessment, care planning and evaluation of older people’s needs
* Excellent understanding of risk management, assessing risk versus the benefits to a customer’s well-being and minimising risks and the policies and legislation regarding safeguarding of vulnerable adults
* The ability to influence others to follow a particular action or adhere to a specific policy/procedure
* Proven experience of managing and providing a service, for people with dementia, disability or a long term illness in a health/social care environment, preferably domiciliary care
* Experience of working as part of a domiciliary care team.
* Excellent I.T. skills including email and Microsoft Office applications (e.g. Word, Excel and Outlook).
* Reliable and able to work flexibly to oversee a 24 hour, 7 days a week service within the community and on call rota
* Ability to undertake moving and handling of people and loads, which may involve using specialist equipment
* Clean driving licence with access to own vehicle in order to visit customers and other Belong villages.
Why Belong?
As a leading social care provider we’re proud to be a place where people love to work. From our inclusive culture to our commitment to wellbeing and development, we’re building something special and we’d love you to be part of it.