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Working in a post office is not just about selling stamps; our branches provide a wide range of valued services to their local communities. From posting options for everything they need to send, to helping them get ready for their holidays with currency exchange and travel insurance, we’re here to help our customers get things done!
As a Post Office Counter Clerk, you’ll be at the forefront of this valued service. Greeting your customers and ensuring they receive a friendly, easy, and personalized service that they’ll remember and keep returning for. In this role, you will also:
* Build and develop sales by keeping customers informed of the latest products and services we offer.
* Maximize selling opportunities to ensure your branch exceeds its targets.
* Deliver valued services such as handling letters and parcels, bill payments, passport applications, and car tax.
* Ensure cash handling and administrative duties are completed accurately and securely.
About You
Are you an enthusiastic people person with strong communication skills and a passion for customer service? Whether you have previous experience in a post office or customer service setting, we want to hear from you! Due to the fast-paced environment, you will need to work under pressure during busy periods alongside your team. You should also demonstrate:
* An approachable and friendly manner with excellent customer service skills to serve your community.
* A keen eye for detail to accurately record information while maintaining confidentiality.
* A sales-focused approach with the desire to meet and exceed targets.
To provide you with the best training, there is a requirement to complete 150 hours of training within the first 6 weeks of employment. Flexibility around this is preferred, and we can discuss this further during the interview.
About the Role:
Working in a post office involves more than selling stamps; our branches offer a wide range of services to help our communities. From posting options to currency exchange and travel insurance, we’re here to help our customers get things done!
As a Post Office Counter Clerk, you’ll be at the forefront of this service, greeting customers and providing a friendly, personalized experience. Your responsibilities include:
* Building and developing sales by informing customers about our latest products and services.
* Maximizing sales opportunities to exceed branch targets.
* Providing services such as handling letters and parcels, bill payments, passport applications, and car tax.
* Completing cash handling and administrative duties accurately and securely.
Benefits:
This position offers a great opportunity to develop your career and positively impact our communities. We provide excellent benefits, including:
* Up to 30 days of annual leave (pro-rata), including bank holidays
* Pension scheme with up to 12% employer contributions
* Generous colleague discounts across our businesses
* Annual discretionary bonuses
* Free tea and coffee during rest breaks
* Wellbeing initiatives and community engagement opportunities
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