Service Desk Engineer – 1st Line Location: Plymouth (HQ) Working Pattern: Hybrid – up to 2 days WFH Salary: Up to £27,000 DOE Training: Excellent training & development provided About the Role We’re recruiting for a 1st Line Service Desk Engineer to join a growing IT team based at their Plymouth HQ. This role is ideal for someone early in their IT career who enjoys helping people, learning new technologies, and working in a supportive, well-structured environment. You’ll be the first point of contact for users, providing friendly, professional technical support while gaining exposure to modern IT systems and clear progression opportunities. Key Responsibilities * Act as the first point of contact for IT support queries via phone, email, and ticketing system * Log, triage, and resolve 1st line incidents and service requests * Provide support across Windows, Microsoft 365, hardware, and basic networking * Escalate issues to 2nd/3rd line teams when required, with clear documentation * Follow IT processes and contribute to maintaining accurate system documentation * Deliver excellent customer service and clear communication at all times Skills & Experience * Previous experience in a 1st Line / Service Desk / IT Support role (or strong IT internship / placement) * Basic knowledge of Windows OS, Microsoft 365, Active Directory * Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.) * Strong communication skills and a positive, customer-focused approach * Willingness to learn and progress within IT *All applicants must be eligible to work in the UK, our client cannot provide sponsorship What’s On Offer * Salary up to £27,000 depending on experience * Hybrid working (up to 2 days WFH) * Excellent training and development opportunities * Clear progression into 2nd Line / Technical roles * Friendly, supportive team based at a modern Plymouth HQ Set2Recruit are acting as an employment agency in relation to this vacancy