Executive Director
Sunrise Senior Living
Summary
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. You will build meaningful relationships with residents, their families, and team members, and experience joy in serving others, deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.
Community: Sunrise at Lonsdale Square
Job Overview
The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance. A key component is ownership of the Sales and Marketing process to ensure maximization of revenue and market position. At Sunrise, we set standards of excellence and strive to provide care and services to seniors better than anyone. The Executive Director creates a positive atmosphere in the community for residents, family, friends, and all team members.
Responsibilities & Qualifications
* Motivate individuals toward higher levels of performance that are aligned with the organization’s vision and values.
* Communicate a clear, customer-focused vision, based upon a Resident Centered Model of care.
* Model a strong belief in mission, vision, and purpose.
* Articulate clearly, in words and behavior, the Sunrise Shared Values, Principles of Service, the Sunrise Team Credo and the Leaders Serve Hallmarks.
* Build, motivate, and guide a cohesive team to complete team goals using appropriate methods and a flexible interpersonal style.
* Provide clear direction and structure for the team in order to support their success.
* Manage the talent selection process effectively by utilizing Sunrise best practices and resources.
* Embrace workforce diversity.
* Establish realistic team goals and motivate the team to work together to achieve them.
* Share important and relevant information with the team.
* Ensure consistent and timely orientation and ongoing training is delivered to team members.
* Focus on building team engagement by providing team building opportunities, addressing team member concerns, and guiding the team in conflict resolution.
* Promote the Employee Assistance Program (EAP) as a resource for team members.
* Research and resolve Hotline Call Reports timely and effectively.
* Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans.
* Convey performance expectations and provide timely feedback to ensure performance standards are met.
* Hold effective one‑on‑one meetings with direct reports.
* Support team members’ career growth by having regular development‑focused conversations.
* Utilize and promote Sunrise’s development programs to prepare high‑potential team members for future roles.
* Build a qualified internal pipeline for community roles and strive to promote internal team members to key leadership positions.
* Foster a trustworthy environment that encourages integrity, respect, and high‑trust relationships.
* Encourage and advocate for team members and residents.
* Maintain consistent communication with the team, residents, and the community.
* Lead organizational and cultural changes to achieve strategic objectives.
* Identify change opportunities that improve customer service, efficiencies, cost reduction, and team member engagement.
* Drive customer focus by integrating customer perspective into priorities, decisions, and activities.
* Resolve customer concerns effectively through consistent program use.
* Ensure compliance with quality assurance and regulatory standards.
* Maintain resident administrative files in compliance with state/provincial regulations.
* Act as Community Privacy Representative and lead safety and risk management policies.
* Review incident reports and ensure corrective actions are timely.
* Provide quality and regulatory oversight for resident care and family services.
* Conduct monthly proactive communication with resident families.
* Oversee family events and volunteer programs.
* Ensure family support programs and policies are implemented.
* Drive business development and top‑line growth through effective sales and marketing.
* Manage daily financial operations, including budgeting, P&L, collections, and revenue management.
* Achieve Net Operating Income, occupancy, and profitability targets.
* Engage in local business councils and community activities.
* Apply business acumen to market analysis, forecasting, and strategic decisions.
Experience and Qualifications
* College degree preferred; degree and management experience may be required per state/provincial requirements.
* Administrator’s License/certification may be required per state/provincial requirements.
* Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community.
* Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading team through change.
* Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
* Passion for working with seniors.
* Demonstrated success in managing operating expenses.
* Proficiency in computer skills, Microsoft Office and Sunrise applications, with the ability to learn new applications.
* All Sunrise team members who drive a Sunrise vehicle must review and sign the Driver job description and understand the key essential duties for safety.
* Ability to work weekends, evenings, and flexible hours to be available for customers at peak service delivery days and times.
About Sunrise
Ready to take the next step and make a bigger impact than you ever imagined? At Sunrise, we celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. With supportive benefits and growth opportunities, this is a career that positively shines with everything you need to reach your goals – at work and in your life.
Benefits
* Medical, Dental, Vision, Life, and Disability Plans
* Retirement Savings Plans
* Employee Assistance Program / Discount Program
* Paid time off (PTO), sick time, and holiday pay
* myFlexPay to get paid within hours of a shift
* Tuition Reimbursement
* Discretionary and non‑discretionary bonuses based on performance and plan.
Compensation Disclaimer
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Accessibility For Ontarians With Disabilities Act
Upon request, Sunrise Senior Living will provide accommodation to a job applicant with a disability during its recruitment process. If you require accommodation during this process please contact Talent.Acquisition@sunriseseniorliving.com.
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