9 Month Contract With A Local Authority
Job Purpose
To provide high-quality, customer-focused business and administrative support across the Homelessness and Asylum/Refugee services. The postholder will ensure effective coordination of workflows, financial administration, and multi-agency processes, enabling frontline colleagues to focus on delivering support to residents.
Key Responsibilities
* Manage shared mailboxes and workflow systems, ensuring enquiries are triaged, allocated and responded to within service standards.
* Arrange appointments, including booking interpreters and coordinating meeting logistics.
* Maintain accurate and up-to-date case records in line with data protection requirements.
* Support multi-agency meetings by preparing agendas, taking minutes, and tracking actions to completion.
* Produce routine performance reports, spreadsheets and trackers to support service monitoring and statutory returns.
* Maintain organised digital and physical filing systems in line with retention policies.
* Raise purchase orders in accordance with financial procedures.
* Process invoices accurately and within agreed timescales.
* Maintain clear approval trails and supporting documentation for audit purposes.
* Resolve supplier queries promptly and professionally.
* Maintain basic spend trackers to support budget monitoring and financial oversight.
* Act as a first point of contact for enquiries from residents, partners and stakeholders.
* Handle sensitive and confidential information appropriately and in accordance with GDPR and council policies.
* Provide clear, professional communication both verbally and in writing.
* Support residents with diverse needs, ensuring services are accessible and inclusive.
* Ensure administrative processes comply with relevant policies, procedures and statutory requirements.
* Support data quality checks and performance monitoring activities.
* Contribute to service improvements by identifying efficiencies and process enhancements.
Requirements
* Experience providing administrative or business support in a busy environment.
* Experience of managing shared inboxes, workflows and case management systems.
* Experience of financial administration (e.g., raising purchase orders, processing invoices, maintaining spend records).
* Experience supporting meetings, including minute-taking and action tracking.
* Strong IT skills, including Microsoft Office (Excel, Word, Outlook) and database systems.
* Excellent organisational skills with the ability to prioritise and meet deadlines.
* Strong attention to detail and commitment to accuracy.
* Ability to handle sensitive information with discretion and professionalism.
* Effective communication skills, both written and verbal.
* Ability to work independently and as part of a team.
* Customer-focused approach with a commitment to high service standards.
* Experience within housing, homelessness, asylum or refugee services.
* Knowledge of local authority financial and procurement systems.
* Understanding of safeguarding and equality legislation.
Additional Information
* Bi-Weekly Payments
* 37 Working Hours Per Week