Job Title: Resident Liaison Officer Location: North East London & Essex (Travel Required) Contract: Full-time We are currently recruiting for an experienced and customer-focused Resident Liaison Officer to join a well-established and growing property services provider. This is a fantastic opportunity for someone who is passionate about customer engagement and making a real difference within local communities, while also developing a long-term career in the property and housing sector. The Role As a Resident Liaison Officer, you will act as the key point of contact between residents, clients, and operational teams. You will play a crucial role in ensuring residents are fully informed and supported throughout planned works programmes. You will be highly visible on-site and proactive in your communication, building strong relationships and ensuring a positive customer experience from start to finish. Key Responsibilities * Act as the primary liaison between residents, clients, and internal delivery teams * Communicate works programmes clearly through newsletters, meetings, site visits, and resident open days * Ensure residents are fully informed of work schedules, processes, and any changes or updates * Deliver a high standard of customer care, addressing concerns and managing expectations professionally * Carry out aftercare and follow-up to ensure works are completed to a satisfactory standard * Support operational teams by feeding back resident insights and resolving issues efficiently Requirements * Previous experience in a Resident Liaison Officer or customer-facing role (housing, construction, or property services preferred) * Excellent communication and interpersonal skills * Strong organisational skills with the ability to manage multiple stakeholders * A full UK driving licence is essential due to travel across North East London and Essex For more details, please get in touch