Job Title: IT Service Desk Engineer – 1st Line
Location: Leeds, LS28 5QS
Salary: £27,000 per annum
Job Type: Full Time, Permanent, shift pattern
Overview
Are you self‑motivated with a flair for customer service? Are you ready to take your IT career to the next level?
The Role
This is a great opportunity for an ambitious IT Service Desk Engineer to join an established and rapidly expanding team providing IT solutions and services operating across all industries.
Key Responsibilities
* Analytical fault finding on networks and systems
* Repair of end‑point systems
* Password resets, profile repairs/configurations, new starters, mail release/block
* Communication of information to technical and non‑technical users
* IT service desk experience
* IT service delivery
Key Qualifications
Pivotal to the role is your ability to effectively communicate with customers forging strong relationships.
* A "customer first" mentality
* Solid experience in 1st line IT support
* Technical experience or qualifications in Microsoft and related products desirable
* Experience of service desk environments, ideally in an MSP environment
* Excellent customer service skills
* Ability to answer calls promptly, log service tickets with relevant and correct information, and perform 1st line checks on the calls logged while meeting customer SLA’s
* Ability to keep documentation updated and add to where required
* Server, storage and end‑point technology exposure
* A desire to learn and expand knowledge to grow within a competitive team
Benefits
* Generous uncapped commission scheme (sales role)
* YuLife Wellbeing platform
* Life Insurance
* Pension
* Car allowance (subject to role)
* £1,000 refer a friend bonus
* Profit share bonus scheme (non‑sales, subject to T&C’s)
* Free will‑writing service
* Long Service Awards (financial and time rewards)
* Electric Car Scheme (salary sacrifice)
* IT Purchase Loan Scheme
* Financial Wellbeing Tool
* Pension Surgery (consultation with a financial advisor)
* Private Medical Insurance
* Employee Assistance Programme – for you and your family (Counselling, legal advice, career coaching, financial support)
* Digital GP
* Gym membership contribution
* Gym time
* Yoga – Free onsite yoga
* Eye tests
* Flu jabs
* Fruit basket – per floor stocked weekly
* Mental Health First Aiders
* Holidays – above statutory increasing with service, plus 8 bank holidays
* Birthday benefit – Have your birthday off on us!
* Enhanced Maternity Pay
* Enhanced Paternity Pay
* Compassionate Leave
* Jury Duty
* Welcome goodie bag
* Company apparel
* Free staff parties
* Incentives – Competitions and prizes including trips
* Staff awards
* Culture Team events
* Free onsite parking
* New refurbished office – Table tennis, table football, game consoles, multifaith room, fully stocked bar, outdoor eating area, smoking shelter
Additional Information
TIEVA is a leading IT solutions and services provider operating within all industries. We have experienced phenomenal growth by adopting a people‑first approach and providing exemplary service to our customers.
TIEVA is an equal opportunities employer and welcomes applications from all sectors of the community.
We will provide training opportunities and invest heavily in our teams, culture, environment, and values, reflected in our Investors in People Platinum Standard accreditation.
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