Contract Details
* Type: Temporary (initially 6 months)
* Pay: £13.47 per hour PAYE
* Hours: 37 hours per week, Monday‑Friday
* Location: Eastbourne Register Office (travel to Lewes, Hastings, Eastbourne, Crowborough)
* Working Arrangements: Office‑based role with travel required across sites
About the Role
East Sussex County Council's CET Registration Service is seeking Business Administrators to provide high‑quality administrative and customer support within its registration offices.
The Registration Service supports residents during key life events including births, deaths, marriages, civil partnerships and citizenship ceremonies. This role is central to the smooth running of both frontline and back‑office functions, supporting Registrars and Registration Receptionists with a range of non‑statutory administrative and customer service duties.
Key Responsibilities
* Act as a first point of contact for customers by phone, email and in person
* Provide accurate, sensitive and professional information to members of the public
* Handle a high volume of telephone enquiries and adapt communication styles to customer needs
* Book and manage appointments using local booking systems
* Take card payments over the phone and in person
* Reconcile transactions and maintain accurate financial records
* Support registration and ceremony administration
* Provide comprehensive administrative support including:
o Correspondence
o Data entry
o Scanning
o Filing
o Report collation
o Support office coordination and facilities reporting
* Handle sensitive personal information in line with confidentiality and data protection requirements
Requirements
* Proven administration and customer service experience within a public‑facing environment
* Confidence handling telephone enquiries, appointment booking and payments
* Strong attention to detail and accuracy
* Ability to manage competing priorities effectively
* Excellent communication skills and emotional resilience
* Good working knowledge of Microsoft Office
* Willingness and ability to work across multiple office locations
* Ideally hold a Full UK Driving Licence to support travel between offices
Adecco Group UK & Ireland is an Equal Opportunities Employer.
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