Customer Service Advisor
Loughborough | £21,000 - £25,000 | Permanent, Office Based
Our client, a long-standing and reputable insurance provider, is looking for a motivated Customer Service Advisor to join their growing team in Loughborough. Whether you have experience in customer service, sales, or a similar role, this is a fantastic opportunity to kick-start or further develop your career in the insurance industry.
What you’ll be doing:
* Speaking with new and existing customers to understand their needs and recommend suitable insurance products
* Building strong relationships and ensuring an exceptional customer experience
* Working towards individual and team KPIs and performance goals
* Providing clear, accurate information to support informed decision-making
* Supporting customer retention and identifying opportunities to upsell where appropriate
Who we’re looking for:
* Previous experience in customer service or sales (especially in a target or KPI-driven environment)
* A confident and enthusiastic communicator with a customer-first mindset
* Motivated, reliable, and eager to learn
* Proactive problem solver who enjoys working in a team
* Someone keen to develop their skills and grow within the insurance industry
What’s in it for you?
* Competitive salary of £21,000 – £25,000 (dependent on experience)
* Monday to Friday, 37.5 hours per week – no weekends
* Full training and ongoing support
* Clear progression opportunities within a growing business
* Friendly and supportive team environment that celebrates success