Head South Hair are looking for a motivated and enthusiastic Customer Service Representative to join our salon located in the heart of Battersea on Northcote Road. The ideal candidate will possess a passion for the beauty industry, a commitment to delivering exceptional customer service, and the ability to excel in a dynamic salon environment.
Requirements:
Open the salon daily at 8:40 AM (punctuality is essential for this time-sensitive role)
Availability to work full shifts on Thursdays, Fridays, and Saturdays is essential
This is primarily a standing role that requires a proactive, efficient and a can-do attitude.
You will be required to maintain salon cleanliness and presentation throughout the day
Previous experience in fast-paced customer service roles is required
Experience or knowledge of the hairdressing/beauty industry is desirable
What we offer:
£13.50 an hour plus incentive schemes based on performance.
Performance bonus scheme - up to 10% of annual salary
Well-being package - access to retail discounts, cinemas, events, gym memberships and wellness activities.
Referral program - up to £500 cash bonus.
Attendance to exclusive Fashion Events.
Exposure working with A-list clients and Multinational Brands.
Hair services for free (T's and C's apply).
Exceptional staff discount for products.
Executive training program provided by directors - grow your career to become a Salon Manager.
Opportunities to develop in other areas as we grow (Marketing, HR, Event Management, others)
Modern and inclusive Team Members' areas.
Key Responsibilities:
Efficiency, productivity and organisation are key requirements for this role.
Customer Success: Engage with clients in person, via phone, and virtually, to fully understand their needs and proactively book services. Ensure a superb experience from the moment clients enter the salon until they leave, including an efficient post-service follow-up. Always apply the Head South customer service methodology to ensure client satisfaction and retention.
Appointment Booking: Manage the appointment system efficiently and accurately, ensuring clear and effective communication to maximise stylist availability. Ensure booking fees are collected promptly.
Communication: Answer phone calls and respond to client messages efficiently, providing accurate information and assistance.
Transactions: Process payments and handle transactions with accuracy and integrity.
Salon Presentation: Maintain a clean and organised work area, adhere to hygiene and safety standards, and assist other staff members throughout the day to maintain a clean and organised atmosphere.
Skills and Qualifications:
Proactive, efficient and a can-do attitude.
Previous experience in fast-paced customer service roles is REQUIRED
Advanced/Fluent English is required - If English is not your first language, you must demonstrate a high level of proficiency with advanced customer experience vocabulary.
Previous experience in customer success is required
Previous experience/knowledge in the hairdressing/beauty industry is desirable.
High school diploma or relevant work experience.
Positive and proactive working attitude.
Excellent communication skills.
Confident, polite, effective, and friendly.
If you are a team player who is eager to learn and grow with our salon you are the right fit for us
Don't miss this opportunity to transform your career with Head South Hair We can't wait to meet you.
Head South Hair is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment.