Customer Service Advisor - Business to Business (B2B) Location: Brackley, Northamptonshire Position Type: Permanent, Full-Time Hours: Monday to Friday, 08:30 to 17:00 (37.5 hours per week) Salary: Circa £25,000 (Dependent on experience) Benefits: 23 days annual leave plus bank holidays and a birthday day off, stakeholder pension Customer Service Advisor Overview: Our client, a well-established leader in the commercial equipment sector, is seeking a professional and customer-focused individual to join their dynamic team as a Customer Service Advisor. This is an exciting opportunity for someone who thrives in a structured, fast-paced environment and enjoys delivering outstanding service and support across a wide client base. Customer Service Advisor -Key Responsibilities: Serve as the first point of contact for all customer and sales-related enquiries via telephone and email Accurately and efficiently process sales orders and related transactions Maintain professional, courteous communication with internal and external customers Develop and sustain positive relationships with clients and colleagues Maintain detailed records and statistical data related to customer accounts and sales Collaborate with relevant departments to resolve queries and ensure an exceptional service experience Monitor and follow up on customer issues, escalating where necessary Ensure adherence to company standards, processes, and data protection regulations Support the wider Sales & Marketing team as needed Stay current with company products and internal procedures Candidate Profile / Customer Service Advisor: Minimum of 2 years’ experience in a customer service or sales desk / sales administration role GCSE level education or equivalent Strong communication skills - both verbal and written Excellent attention to detail and accuracy in data handling Proficiency in using CRM systems and general computer literacy A proactive and solution-focused approach to customer service Collaborative team player with a positive attitude Key Words for the Customer Service Advisor Role: Customer Service Sales Order Processing CRM Systems Communication Skills Problem Solving