Key Job Responsibilities
1. Own business goals and intervene by identifying knowledge gaps to be filled.
2. Proactively recommend ways and support the mapped GSF Sites towards meeting business goals.
3. Proactively track mapped sites' performance and pre-announce training interventions.
4. Supervise structured learning metrics and oversee their results for the assigned sites.
5. Manage live performance metrics end to end for the assigned sites.
6. Conduct learning sessions on new processes and BQM through ITL or digital learning as required. Deliver various training courses for continuous learning.
7. Maintain data and analysis through reports on Excel as per business requirements.
8. Ensure completion of new hire training programs, coaching, and other performance improvement initiatives on time.
9. Partner with operations leaders during site audits to check process compliance and address gaps immediately.
10. Identify and certify learning coaches.
11. Lead individual improvement projects to enhance business performance.
12. Drive quality and learning metrics.
13. Conduct chime sessions and classroom sessions for stakeholders.
Additional Responsibilities
1. Track daily business metrics and plan visits to mapped hubs for metric improvement.
2. Engage with hub team members to ensure effective L&D activities.
3. Provide visibility on daily reports and progress updates to the Hub Training Manager.
Basic Qualifications
* Experience in customer service and project handling is advantageous.
* Ability to translate and add voice-over in regional languages.
* Support data management through analysis and reporting.
* Ability to present complex information to diverse audiences.
* Proficient in MS Word, Excel, and PowerPoint.
* Graduate in any field.
* Excellent organizational and interpersonal skills.
* Flexibility to work on weekends if required.
Preferred Qualifications
Proven experience as a Training Specialist/Trainer in a similar role.
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