Job Overview
Department/Unit: AMHS - Rev Cycle Development Training and Quality
Work Shift: Day (United States of America)
Salary Range: $51,755.37 - $77,633.06
Hospital Billing Training Coordinators work with training managers, principal trainers, and operational Billing leadership to deliver in‑person and virtual training sessions that support new hire onboarding and continuous improvement initiatives. Duties include design and delivery of Epic‑system training specific to application, as well as foundational AMHS Revenue Cycle Academy Training Program content to support end users’ understanding of workflows. Coordinators design ad‑hoc training sessions for small groups, address training tickets through virtual sessions, and provide 1:1 remediation training for existing staff. Strong operational understanding of Hospital Billing workflows is required.
Coordinators develop job aids, resources, and staff communication materials that provide reference documents across campus sites. The primary goal is to ensure employees have the skills needed to meet organizational goals by working closely with Training staff, Epic, and Operations to deliver high‑quality end‑user training for Revenue Cycle staff across the Albany Med Health System.
Primary Job Responsibilities
* Delivery of in‑person and virtual training sessions
* Responding to training tickets, troubleshooting with end users, and providing instruction to resolve issues and locate reference resources
* Design, development, and maintenance of classroom instructional materials as needed
* Job aid design and development
* Materials preparation for onboarding Academy sessions
* Quality Assurance review of new hire proficiency and productivity during training
* Session summary and feedback to management
* Site visits to meet with operational leadership and end users to identify training opportunities, answer questions, and recommend training plans
Additional Responsibilities
* Serve as expert educator to internal staff
* Perform system testing as necessary
* Learn new content and consult with subject matter experts to develop training materials and answer participant questions
* Manage projects by prioritizing and creating and adhering to timelines
* Develop role‑based training content independently or with team members using various software programs, tools, and applications
* Incorporate feedback from others into existing training
* Understand strategic initiatives of the system‑wide AMHS training team while delivering detailed tasks
* Foresee the needs of the teams and work proactively to address them
Minimum Qualifications
Education
* Bachelor’s degree or equivalent experience in a healthcare related field
Experience
* 3+ years of relevant experience in Healthcare curriculum design and delivery
Certification & Registration
* Must become Epic certified within the time outlined upon hire
Required Skills & Abilities
* Healthcare experience required, specific to Rev Cycle content area – Hospital Billing
* Experience in curriculum design and delivery highly preferred
* Previous Epic experience within specified applications strongly desired
* Ability to learn quickly and manage complex workflows independently
* Knowledge of and ability to use Microsoft Office suite
* Ability to develop and deliver formal presentations, including clear and engaging delivery and effective materials
Equal Opportunity Statement
Albany Medical is an equal opportunity employer.
Additional Information
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.
#J-18808-Ljbffr