Service Controller Location: Elland Salary: £30,000 - £35,000 DOE Hours: Rotating shifts between 7am-7pm (8-hour shifts such as 7-3 / 8-4 / 9-5) Role Summary We are looking for a proactive and highly organised Service Controller to join a busy operational team. In this role, you will coordinate maintenance and repair activities across a designated region, ensuring customers receive a responsive and high-quality service. Acting as the central communication point between customers, Field Service Engineers and internal departments, you'll play a key part in planning workloads, keeping service records up to date and ensuring service delivery runs smoothly and efficiently. What You'll Be Doing as a Service Controller Handling incoming customer calls and logging service, repair and breakdown requests. Allocating Field Service Engineers based on skillset, availability and geographic location. Managing planned service and inspection schedules, ensuring all work meets required timescales. Keeping customers informed on job progress and resolving day-to-day queries. Maintaining accurate records within internal systems, including job updates and parts usage. Monitoring ongoing jobs (WIP) and proactively rescheduling based on changing priorities. Ensuring service reports from engineers are submitted accurately and on time. Providing supporting information to internal teams and customers on completed or outstanding work...