About Our Client
The client we are currently working for is a manufacturer supplying & providing a wide range of services & products, from the initial consultation, design, then production. As a manufacturer, they operate on a national scale with several reputable mainstream clients across the country.
Job Description
Key responsibilities will consist of:
* Manage and nurture client relationships for sustained business growth.
* Implement strategies to retain and expand the customer base.
* Contribute to any contractual negotiations and/or re-negotiations for defined customer portfolio and produce any related contractual documents as required.
* Regularly review customer feedback to identify areas of improvement.
* Uphold the company's brand image and values in all interactions.
* Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
* Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
* Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
* Maintain an up-to-date sales/technical knowledge of the product portfolio.
* Project a professional impression of the company and act in accordance with the relevant industry code of practice.
* Coordinate with the team to ensure the delivery of adequate customer service.
The Successful Applicant
A successful 'Internal Account Manager' should have:
* Relevant experience in similar field or industry.
* Proven account management or CRM experience.
* Proven ability to communicate and demonstrate pitching ability.
* Sales motivated & driven attitude.
* Target orientated & strong organisational skills.
* Demonstrable track record & performance related indicators in sales.
* A customer-focused approach.
* Proficiency in using database software.
* Ability to work well in fast-paced high-volume environment.
* Ability to work well in a team.
* Strong problem-solving skills.
What's on Offer
* Flexible starting salary with annual wage reviews.
* Enhance AL with 33 starting & increasing rate.
* Pension contribution.
* Hybrid working.
* EAP and life assurance cover from day 1 of employment.
* Enhanced sick pay.
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