Join us to apply for the Collections Advisor - Level 2 Apprenticeship role at Lowell.
At Lowell, we’re committed to progressing together — as a company, as a team, and as individuals. Because we know that together, we go further.
Job Overview
Participate in our Level 2 Credit Control Apprenticeship program, earning a full-time salary in a permanent role as a Customer Solutions Associate within our call centre, while working towards your apprenticeship qualification.
Whether you’re leaving college or university, changing careers, or returning to work after a break, we welcome all backgrounds to grow their careers with us.
Our Mission
To make credit work better for all. Based in Yorkshire with offices across Europe, we are a leading credit management company that helps customers manage their debts in practical, affordable ways, empowering thousands to take control of their financial health annually.
Your Role
You will primarily work as a Customer Solutions Associate, assisting customers in navigating their financial journeys and helping them achieve financial health. As the first point of contact, you will meet KPIs by handling inbound and outbound calls, guiding customers to appropriate solutions.
You will also participate in our 12-15 month Level 2 Credit Controller & Collections Apprenticeship Standard, delivered by Credit Services Association, gaining valuable qualifications and career growth opportunities.
Requirements to Join
* Excellent listening and communication skills
* Empathy and a people-oriented approach
* Resilience and target-driven mindset
* Right to reside in the UK; resident in UK/EEA for 3 consecutive years prior to start
* Eligible to work in England, with more than 50% of annual hours spent here
* Not enrolled in government-funded education at the start
* Over 18 years old
* Ability to commute to our Thorpe Park, Leeds Head Office
Benefits
* Permanent employment from day one
* Starting salary of £24,140
* Financial wellbeing programs, mental health support, community volunteering (1 day/year), flexible benefits, holiday entitlement, life assurance, and on-site gym facilities
If you're ready to make an impact and grow with us, apply today.
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