Job Overview
We are seeking a professional and friendly Reception Supervisor to join our team. The ideal candidate will be the first point of contact for our guests and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires a proactive individual with strong organisational skills and the ability to multitask effectively in a busy office environment.
Duties
* Checking guests in and out.
* Greet guests and visitors warmly, ensuring a positive first impression.
* Training and supervising the team.
* Answer and direct phone calls with excellent phone etiquette.
* Maximising revenue and minimising loss within the Department.
* Promoting food and beverage facilities.
* Providing information to guests on all hotel products and services.
* Be involved with taking payments & balancing floats.
* Perform data entry tasks accurately and efficiently.
* Handle administrative duties such as filing, typing, and clerical tasks.
* Assist with scheduling appointments and maintaining calendars.
* Utilise Microsoft Office and Google Workspace for various documentation needs.
* Process invoices and assist with basic bookkeeping using QuickBooks.
* Support other team members with administrative tasks as required.
Skills
* Previous Front office experience is essential for this role.
* Knowledge of Opera would be advantageous.
* Proficient computer skills, including familiarity with Microsoft Office (Word, Excel) and Google Workspace applications.
* Strong administrative experience with an emphasis on organisational skills.
* Excellent phone etiquette to ensure professional communication with clients.
* Typing skills with attention to detail for accurate data entry.
* Clerical experience that demonstrates ability to manage multiple tasks efficiently.
* Familiarity with QuickBooks is advantageous but not mandatory. This position is ideal for individuals looking to further their career in an administrative capacity while contributing to a dynamic team environment. If you possess the necessary skills and are passionate about providing outstanding service, we encourage you to apply.
Job Types: Part-time, Permanent
Pay: £12.98 per hour
Expected hours: 24 per week
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Gym membership
* On-site gym
* On-site parking
Work Location: In person