The Radiology Admin & Clerical Assistant is one of a team carrying out reception and clerical duties in relation to Nuclear Medicine and PET‑CT services throughout the Norfolk & Norwich University Hospital.
To support the delivery of a high‑quality, safe and compassionate healthcare service, all staff are expected to act as a role‑model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and behaviours that support and encourage an inclusive culture.
Part‑time 18.5hrs (potentially 24hrs) per week.
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first‑class acute care for around one million people and is a teaching and research hospital at the forefront of innovation.
Responsibilities
* Provide reception duties in a pleasant and courteous manner with patients, visitors and other hospital staff.
* Liaise directly with Allied Healthcare Professionals and other members of the multidisciplinary team, relaying information accurately and promptly.
* Undertake and update Soliton, ICE and PAS training to enable accurate and efficient completion of duties.
* Check ICE for electronic requests and deferred orders and register new patients on PAS in a timely manner.
* Use training to check, amend and register patient demographic details and patient activity, including changes to clinic appointments.
* Input and scan all paper referrals into Soliton (RIS) accurately and promptly to keep information up to date.
* Greet patients, check referral details, record/verify attendance on Soliton (RIS) and direct them to the waiting area.
* Greet pre‑booked patients, locate and validate appointment referral details on Soliton and direct them to the waiting area.
* Use electronic work lists to schedule patient appointments according to clinical priority, associated waiting times or future clinic dates ensuring all capacity is utilised.
* Schedule patient appointments by phone or by letter, booking them into the correct scheduling location and flagging to the manager when a capacity shortfall would result in patients breaching targets.
* Enter appointment details on the Radiology Information System (RIS) and generate appropriate appointment letters that comply with booking standards.
* Deal with and action incoming mail, ensuring all outgoing mail is taken to the central collection point by the end of each working day.
* Deal with queries and telephone enquiries from all levels of staff, patients, relatives and other professional bodies in a timely and courteous manner, and manage stressful situations that could lead to complaints.
* Book interpreters for patients as required by telephoning Intran, ensuring all relevant information is available.
* Take calls from patients changing or postponing appointments and update all information on Soliton.
* Prioritise workload day to day.
* Train and supervise new and inexperienced members of staff, offering guidance and support.
* Attend and participate in clerical and departmental meetings and mandatory training.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi‑faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream – access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24‑hours confidential counselling support
* On‑site nursery at NNUH Colney Lane
* On‑site cafés offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Please note that this advertised position, part of occupation code 4149, does not meet the UKVI eligibility requirements for a Skilled Worker Visa and the Trust would not be able to issue a Certificate of Sponsorship for this role.
This advert closes on Thursday 5 Feb 2026.
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