This job is with AEG EUROPE, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Are you ready to take your career to the next level at one of London's most exciting new venues?
Want to join a team that's been recognised as one of The Sunday Times Best Places to Work ?
At British Airways ARC, we're creating unforgettable experiences - and we're looking for a Scheduling Manager who can help us make that happen. You'll be the engine behind our event staffing operation - ensuring the right people are in the right place at the right time, every time.
This role is perfect for someone who loves data, thrives on organisation, and gets a buzz from seeing a perfectly planned rota come to life on event day.
What You'll Do
Manage the full scheduling of hourly staff for all events at British Airways ARC.
Manage and optimise the Rota One system, issuing rotas on time and ensuring accurate staff deployment.
Communicate hours to payroll with precision and attention to detail.
Work directly with hourly staff - answering rota queries, approving shift swaps and maintaining clear communication.
Monitor availability, attendance, sickness and no‑shows to ensure event readiness.
Partner with the FOH team to ensure staff onboarding, system access and payroll set‑up is smooth and efficient.
What We're Looking For
Relevant experience of working within scheduling or information area (preferably in hospitality or large scale events)
Experience using scheduling systems or software.
Excellent analytical skills.
Excellent and strong negotiation and persuasion skills, to facilitate schedule management in line with service need.
Organisation and self-management skills to manage and lead a project accurately and effectively.
Proven record of admin experience such as payroll and budget management.
Genuine passion and ability to work in a client focused environment.
High computer literacy and familiarity with Microsoft Office packages, including the use of spreadsheets and databases and reports.
Ready to play a key role in bringing British Airways ARC to life? This is your opportunity to join a culture built on creativity and inclusivity where you will directly shape the unforgettable experiences for thousands of guests. Apply now and help us build a world‑class staffing operation.
Where: You'll be based at The British Airways ARC in Olympia. We offer flexible start and end times and currently work onsite 4 days a week and 1 day remotely. We are open to flexible working conversations.
We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose tickets to shows and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.
About AEG
Want to find out why our employees love working at AEG? Click here:
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
We know that diverse teams make the strongest teams. That's why we actively encourage people from all backgrounds, experiences and perspectives to apply.
If this role excites you but you're wondering whether you meet every single requirement - don't hold back. If you've got most of what we're looking for and you're passionate about what we do, we'd love to hear from you. You might be exactly who we need, in this role or another.
Because at AEG Europe, we believe that the best ideas come from the most inclusive teams - and we're building a workplace where everyone can thrive.