Client Community Manager
Location:Reading office based
Type: Full-time, permanent
The headline
Own a global client community.
Build relationships.
Drive commercial growth.
This role sits at the heart of Lumina Learnings business.
Why this role?
Lumina Learning works with a global network of independent consultants, coaches and business psychologists. That community is how we grow.
Were looking for a Client Community Manager to take full ownership of that network, supporting practitioners, growing accounts, and turning strong relationships into long-term value.
This is not a passive engagement role.
Youll own relationships, conversations, and outcomes.
What youll own
Youll be the main point of contact for 750+ independent practitioners, combining community management with account ownership and business development.
Youll:
1. Own relationships with a global client community
2. Be the go-to contact for support, advice and guidance
3. Help practitioners use Lumina solutions confidently and effectively
4. Spot opportunities to grow accounts and recommend the right products
5. Manage practitioner enquiries from first contact to sale
6. Onboard new practitioners and set the...