Internally advertised vacancy
This is an exciting opportunity to join our busy Financial Transactions Team.
In this role you will be required to undertake a range of duties, with the key objective of supporting Adults Social Services while also performing tasks related to Childrens Social Services. You will be expected to support vulnerable customers, often at stressful times in their lives, in addition to working closely with Adults Social Care Teams and the Customer Accounts Team to answer charging and payment queries from outside customers and care providers.
Responsibilities
* Processing of invoices and payments to care providers by direct invoice input and file upload
* Carry out annual reconciliation of social care contributions
* Process refunds or supplementary charges where necessary
* Regular reconciliation of Direct Payment accounts for Adults Social Care service users
* Administrative tasks such as post and issuing pre‑paid cards
* Process weekly payments for Foster/Adoption allowance to carers and parents
* Financial assessments and regular reviews to calculate weekly allowance payable
We Are Looking For Someone Who
* Has excellent numeracy skills
* Is familiar and confident at using Excel spreadsheets
* Is confident in the use of Microsoft Word, Outlook and Teams
* Has excellent customer service skills
* Is able to deal with queries in a confident and efficient manner
We will provide you with on‑the‑job training for all tasks required. Once trained, we offer home working with a current requirement to work from West Offices approximately two days per week. This role is suitable as a job share opportunity.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public in spoken English at CEFR level C2, demonstrating spontaneous, fluid communication without noticeable hesitation.
Hybrid working arrangements are available. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive health and wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities, and promote continuous learning and development. We also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Chris Wilkinson, email: christopher.wilkinson@york.gov.uk or on Tel: 01904 554181.
Closing date: Friday 24 April 2026 at 12 midnight
Interview date: TBC
Internally advertised posts are only open to CYC, WWY and Be Independent employees. Explore and Veritau employees are not eligible to apply for these posts.
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