It service desk analyst - chelmsford

IT Service Desk Analyst - Chelmsford
IT Service Desk Analyst strong experience in a 1st / 2nd line IT helpdesk or support role, is required by a leading company in Chelmsford.
In this role you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues in a timely manner and contribute to the team by providing an excellent IT support service.
Experience required:
18+ months experience in a similar IT support role
Experience working with helpdesk software
Experience with MDM (e.g. Intune, Autopilot)
Experience supporting MS Office 365 & Windows 11
Excellent understanding of various systems and a passion for learning about new and upcoming technology and software
Ability to find solutions and assist staff at all levels
Excellent communication skills
Ability to prioritise tasks and deliver on deadlines
Enthusiastic, hardworking and a team player
Job Role Responsibilities:
Helpdesk / Telephone Support
Building and deploying laptop clones
Installing basic laptop components
Provide Microsoft Office 365 support
Escalate and manage more complex support tickets
Carry out Active Directory tasks
Able to support users remotely and on-premises
Create user profiles
Roll out software centrally and manually
Offer user laptop health checks
Managing all tasks via the helpdesk system
Review ticket trends with the line manager
Support team and firm with ad-hoc IT tasks
This role is full-time onsite in Chelmsford. You must live within reasonable commuting distance of Chelmsford and be willing to go into the office 5 days a week.
My client is looking to pay a starting salary of £28,000 - £30,000 DOE + benefits. To apply, press apply now or send your CV to faye. landells @ circlerecruitment. com
Unfortunately, my client is unable to offer sponsorship for this position. You must have full unrestricted right to work in the UK to be considered for this role.
Keywords - Service Desk / Helpdesk / IT Support / 1st Line / Chelmsford
Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them.

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