About the Role
Location: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Type: Full Time, Permanent
Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission
Start Date: July 2025
Why this job matters
Are you someone who enjoys solving problems, gaming, or tinkering with technology? If so, you have transferable skills for a Customer Service Billing role with EE. Join our Mobile Billing Team in North Tyneside, where you'll handle customer queries related to Mobile Billing over the phone. Whether it's a simple question or a more complex issue requiring ownership, you'll support customers throughout their journey.
No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.
We offer flexible working arrangements to support your personal commitments, including scheduling your breaks, banking time, and occasional home working.
What’s in it for you?
* Starting salary of £25,087.00, increasing to £25,684.00 after 8 months, plus incentives and bonuses.
* Access to online GP services 24/7 for you and your immediate family, fully funded by EE.
* Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
* Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave.
* Discounts on EE & BT products, saving hundreds of pounds annually.
* Support for career development and progression.
* Season Ticket Travel Loan to assist with commuting costs.
* Volunteering days to give back to your community.
* Optional private healthcare and dental coverage for you and your family.
Join a great team culture with meaningful support and tailored training to build a lasting career. Apply now!
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