Job Title: Customer Service & Sales Administrator
Location: St Albans
Salary: £30,000
Working Hours: Monday to Friday (Fully Office-Based)
About the Role
An exciting opportunity has arisen on behalf of our client for a Customer Service & Sales Administrator to join their busy and growing team based in St Albans.
This is a varied, fast-paced role that combines customer service, sales support, and administration. You will play a key role in delivering an excellent customer experience while supporting the sales process from enquiry through to order completion.
Key Responsibilities
Provide excellent customer service, demonstrating enthusiasm and strong product knowledge
Process sales enquiries and orders with consistency and a high level of accuracy
Build and maintain strong, long-term relationships with customers
Research and source non-stock products to meet customer requirements
Maximise sales opportunities through upselling and cross-selling
Proactively make outbound calls to customers within your portfolio
Work closely with internal teams to ensure customer demands are met efficiently
Handle and resolve customer queries and complaints in a calm and professional manner
About You
A strong team player with excellent interpersonal skills
Motivated, friendly, and reliable with a positive attitude
Comfortable working in a fast-paced, challenging environment
Flexible and adaptable approach to work
Strong attention to detail and organisational skills
Confident communicator, both over the phone and via email
Benefits
21 days annual leave (including your birthday )
Monday to Friday working hours (no weekends)
Supportive and collaborative team environment
Opportunity to develop within a growing business
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.
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